PROCESS ANALYST SP&I

WHAT IS THE OPPORTUNITY?

The Process Analyst position is responsible for evaluating business processes and advising and/or developing incremental enhancements (or innovative solutions) to workflow, systems, and controls to meet quality, scalability, and risk management goals. This role includes working with stakeholders to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates and provide solutions to both tactical and strategic needs. This role works with Process Owners and Process Managers across the Enterprise to 1) document process and data flows utilizing methodologies 2) partner to identify and drive process improvements/transformations 3) manage routines that improve the enablement of process owners. Position will develop both written and visual depictions of project requirements and process flows. Works on moderately complex to complex issues and projects and processes.

What you will do

• Document and maintain process and data flows utilizing methodologies.

• Partner with process owners and process managers to identify and drive process improvements in highly complex and risk areas to maximize efficiency, quality and customer experience.

• Derive solutions from an end-to-end perspective, often extending to upstream and downstream businesses and applications.

• Review, analyze and make recommendations to the design and implementation of operational activities.

• Identify required data elements, and create source-to-target mappings (including business logic) for data transformations.

• Develop data quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise.

• Solicit, understand, and document the business requirements, processes and workflows.

• Manage projects and work product through a matrix managed environment

Must-Have*

• Bachelor's Degree or equivalent

• 3 years of experience in Financial Services or Banking industries

Skills and Knowledge

• Broad knowledge of project management

• 5 years of experience in Financial Services or Banking industries preferred

• Experience working in an agile environment creating user stories and closely working with technical team members to clarify and articulate requirements

• At least 5 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process is preferred

• Experience with project management

• Analytical and Communication skills

• Planning and Co-ordination skills

• Data analysis – Must have proficiency with Microsoft Excel

• Self-starter with an entrepreneurial spirit and an ability to bring clear direction in the face of uncertainty / ambiguity

• Excellent communication skills

• Innovative thinker

• Collaborative, team-oriented work style

• Willingness to learn in public

• Highest standards of integrity

Compensation

Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.