Work where every moment matters. Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. _Position Summary:_ Confirms system wide posting activity is covered by a Revenue Cycle Remit Processing Specialist 1or 2, and assess daily reconciliations. Oversee daily posting activity of Remit Processing Team duties, which include coverage for all entities is available daily, post bank activity by entity is completed daily, end of day reconciliation is prepped and ready for reconcilers next business day, research work queues 9956, 11884 and 7780 are worked and resolved and the numbers are within goals set of 5 business days. Troubleshoots and escalates department processing issues or problems to the Supervisor/Manager. Demonstrate ability to lead in a production environment by ensuring productivity standards are achieved. Partners with Finance, Accounting, Treasury, Hospital Billing and Professional Billing Follow up, Customer Service, and Single Billing Operation. Make sure patient experience and productivity are the priority and goals are met. _Position Responsibilities:_ Key Areas of Responsibility · Maintains a high level understanding of the entire revenue cycle, includes daily posting workflow, exception processing/posting, resolving items in the research work queues. Maintains a thorough knowledge of the components for which Supervisor and Manager is specifically responsible. Maintains the knowledge of the HHC patient accounting system, and third party billing and collections guidelines. Maintains a thorough knowledge of staff processes; anticipates changes in revenue cycle workflow based on changes in the internal and external healthcare environment relevant to the unit and makes appropriate changes/recommendations. · Completes assigned work in a timely fashion and reports any issues or barriers that will impact the success of the daily processing and posting, which includes coverage for other colleagues, daily reconciliation, daily reporting of productivity percentages, reporting on daily huddle board, along with barriers and countermeasures. · Able to cover for all hospital/facility posting coverage needed during absenteeism or being short staffed. · Primary Trainer for new hires and any existing colleagues learning a new function/process. If not available will set schedule for a new hire to work with a Revenue Cycle Remit Processing Specialist 1or 2. · Monitors departmental goals and objectives for the department that align with the strategic direction of the organization, by analyzing needs and making recommendations. Continually strives to improve quality and productivity by identifying improvement opportunities, and recommending and implementing changes. · Effectively and continually communicates with the staff, management, to facilitate the flow of information necessary to the success of the colleagues within the department. · Performs QA and compliance checks. Reports results to Supervisor. · Escalation point for customer service issues. _Working Relationships_ · Internal:Risk Management, Patient relations, Finance, Care Continuum, HIM, IT, CareConnect, Physicians, Leadership, Patient Access* · *External:Patients, Insurance Companies, Vendors, Collection Agencies, Other Hospitals, CHA Education · Minimum: High School Graduate or equivalent experience in Revenue Cycle · Preferred: Associates Degree or equivalent experience in Revenue Cycle Experience · Minimum: 2 years of experience, revenue cycle billing, accounts receivables and accounts payables, in a health care setting or related field. · Preferred: 2 – 3 years of experience in a multi-facility health care environment. Preferred banking and bookkeeping experience. Requirements · Able to work independently and reach goals without the oversight of Supervisor. · Ability to create structure and organize the team to work independently. · Excellent communication, written, and interpersonal skills. Strong decision making skills. · Excellent Microsoft office skills, especially exceeds in excel. · Demonstrates ability to build and maintain strong and strategic business relationships · Strong problem solving and critical-thinking skills · Demonstrates the ability to manage multiple priorities · Demonstrates the ability to work in a fast-paced working environment · Abide by the HIPPA policies for patient as well as work processes and policies. To be committed and engaged as an employee of HHC. · Demonstrate H3W leadership behaviors at all times. _We take great care of careers._ With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is yourmoment. Job: Finance / Patient Accounts* *Organization: Hartford HealthCare Corp. *Title: *Team Leader / PA Remit Processing Location: Connecticut-Newington-Curtis-181 Patricia Genova Dr (10016) Requisition ID: 23166717