Program Specialist - Goodwill CARES! Specialist - PROGR003584

DESCRIPTION/RESPONSIBILITIES:    PROGRAM OVERVIEW: Each one of our employees is an integral part of the team that makes us able to succeed in our mission! The Goodwill CARES! program offers a myriad of support services to help ensure that every employee is given a great opportunity for work-life balance, personal and professional growth, and a support network for when bad things happen to good people! Some of our current services include counseling referrals, financial and budget planning, emergency assessment and problem-solving sessions, attendance issue coaching, and student loan help and strategy sessions.

POSITION SUMMARY: The Goodwill CARES! Specialist will support and deliver programs and services promoting employee wellbeing, helping to drive performance, engagement, and retention across our organization that meets the organizational mission and strategic goals. This position is responsible for assisting employees in accessing support services and maintaining up-to-date knowledge of community services within their assigned service territory.  Services may include individual and financial counseling, family or life event adjustment issues, skills development, mental health services, and supporting employees through alcohol and substance abuse, domestic violence, and other sensitive issues. The Cares Specialist is expected to be visible and provide direct assistance to Goodwill's northern sites in Pennsylvania.

Duties include but are not limited to: * Interview employees and discuss sensitive issues that may adversely affect morale, health, and productivity * Provide confidential intake and needs assessment for employees, including providing support through the referral process to agency and community resources as appropriate * Conduct ongoing meetings with employees at their location or virtually to ensure quality service delivery, review progress towards goals in accordance with program guidelines, and provide corresponding documentation in a timely manner * Maintain up-to-date knowledge of and develop relationships with local community services to meet the needs of Goodwill employees seeking assistance, including but not limited to physical, social, cultural, and other livelihood (such as transportation, food, shelter) needs * Prepare and maintain records and reports for all employees, including participation data or other information needed to gauge effectiveness of program and intervention services

Status: Full-time Location: 294 Lincoln Highway, North Versailles Township, PA 15137 External Hiring Range: $41,756.00 up to $43,426.24/year Retention Bonus: $750.00 after successfully completing 90 days of employment.  Schedule: Monday through Friday (8:00 a.m. -- 4:00 p.m.) Schedule may vary based on department needs.

Travel Required: Yes, travel to Goodwill locations in Southwestern Pennsylvania on occasion is required.

QUALIFICATIONS: * High School Diploma or GED AND 6 years of experience * Associate degree AND 4 years of experience required. OR * Bachelor's degree AND 2 years of experience required.

Required Degree(s): Must be in social services, human services, psychology, rehabilitation science, or a related field.

Required Experience: Must be experience working with individuals in crisis or vulnerable populations OR experience with case management and locating community and social services for at-risk or vulnerable populations.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: * Candidates are expected to provide current, valid clearances (Child Abuse, FBI Fingerprints, and PATCH) prior to first day of employment. * Must have a valid driver's license and reliable transportation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or dis losed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity