Job Description

Associate Director, PMO People & Process Lead

Global Project and Alliance Management (GPAM) sits in the Research & Development organization at our company. Our GPAM mission is to drive pipeline progression as enterprise leaders through organizational alignment and integrated planning and execution. The Project Management Office (PMO) within GPAM enables pipeline progression and cross-functional execution by integrating planning capabilities, data science / engineering, and insight generation into our Research & Development governance, planning, and monitoring ecosystem. We provide the tools and capabilities that help our Project Managers, Alliance Managers, and Governance Managers navigate Research & Development product development lifecycles, Research & Development pipeline governance processes, and annual Research & Development business planning cycles. We also own pipeline and project portfolio information for the Research & Development division and provide Research & Development Executives, Functional Leaders, and Research & Development Finance with information to help them monitor the progression of our pipeline and make informed decisions to manage their parts of the Research & Development division.

The Associate Director, PMO People & Process Lead, is a unique role that will be heavily client-facing, accountable for generating a deep understanding of how our clients navigate business processes and enabling systems to deliver their job responsibilities. In this role, the candidate will convert that client-facing knowledge into a roadmap of prioritized improvements to our infrastructure (e.g. knowledge management, training, and enabling systems) and drive initiatives on that roadmap that improve processes and overall user experience for our clients across the planning and control ecosystem.

Under the broad guidance of the Executive Director, Head of our division's GPAM Project Management Office, the core responsibilities for this position include:

Key Responsibilities

• PMO owner and steward of “Development Project Manager” user persona; accountable for defining business process user stories and user experience improvement roadmap.

• PMO owner and steward of business process management and knowledge management strategy for project-management-centric activities.

• PMO owner and steward of PMO components of project management-centric training strategy, curriculum, content, and improvement roadmap.

• e.g., what should be new hire vs. just-in-time vs. recurring reinforcement vs. ad-hoc refresher training and what is the best channel / method to distribute that knowledge.

• PMO owner of the PMO knowledge management capability, including strategy and improvement roadmap and the content update, review, approval, and archival process.

• PMO owner for the training forum; accountable for curating and defining a quality annual calendar of topics that achieve the purpose and goals of the forum.

• PMO owner of the PMO FAQ capability driving a vision that supplements formal knowledge management, building a searchable and readily accessible knowledge store for our community of clients that grows over time.

• Delivery lead for PMO Project Management onboarding training and PMO Project Management recurring reinforcement training.

• Owner of content creation roadmap for knowledge management / training and lead for content creation for knowledge management / training.

• Lead for triaging Project Management requests for assistance so users get to the best content for their needs (e.g., training, knowledge management, FAQ), with a goal of minimizing escalations to the PMO/ IPP resources, while identifying improvements to existing available resources.

• Lead for user experience / process improvement initiatives across PMO user personas (analysis, design, build, implementation prep, implementation, hyper care).

• Lead for change management for PMO enhancements impacting Development Project Management user persona and any other owned user personas.

Qualifications, Education, Experience, and Skill Requirements

Required Qualifications

• Bachelors degree required.

• Minimum of 4 years of experience in drug development within a pharmaceutical and/or a biotech company and/or professional services firm focused on providing pharmaceutical / biotech Research & Development consulting services.

• Minimum of 2 years of drug development project management experience and/or a minimum of 2 years of experience in business analysis and/or executing strategic initiatives.

• Proficient in Microsoft 365 suite of tools (i.e. Word, Excel, PowerPoint).

• Demonstrated dedication to client service and client relationship management.

• Excellent communication and presentation skills.

• Strong stakeholder management and change management skills.

• Ability to establish good working relationships and partner with networks of employees of all levels, fostering collaboration within and across organizational boundaries.

• Strong internal and/or external professional network of Research & Development project managers.

• Ability to be detail-oriented, but keep overall “big picture” view of projects and strategies.

• Demonstrated ability to take complex topics and break down into easy to understand written or verbal content that can be easily digested by a variety of different consumption preferences.

• Demonstrated creative problem solving within organizations and teams.

• Demonstrated ability to identify and deliver process and/or system. improvements

• Ability to understand how people deliver their job responsibilities and what they need to be efficient at their job, and be able to translate into process documentation and system requirements.

• Ability to understand how people deliver their job responsibilities and what they need to be efficient at their job, and be able to translate into an effective strategy and roadmap for knowledge management and training.

Preferred Qualifications

• Project management certification (PMP) and/or formal coursework / training in project management.

Travel

• Minimal, approximately 5-10%

• In addition, applicant must be willing to work in office (Rahway and/or Upper Gwynedd) for at least 3 days/week, subject to departmental hybrid work policy.

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NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$135,500.00 - $213,400.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

07/3/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date: 07/03/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R290667