NORTHAMPTON Senior CRM Administrator/Events Lead Job Summary Co-manage CRM (Salesforce) ecosystem projects, platform, and associated third party tools that enable robust functionality for event capabilities. Provide business analysis consultation and technical guidance on CRM ecosystem tools that support events. Partner directly with community members, Information Technology Services colleagues, and other stakeholders to document and scope user requirements; recommend solution options; design and configure new functionality; and administer system components as needed. Lead operations for events technology tools that are part of the overall CRM ecosystem. Lead the development and administration of Salesforce events use cases, with primary responsibility for consultation, documentation and testing across platform use cases. Minimum Qualifications Bachelor\'s Degree from an accredited institution in computer science, computer information systems, or a related field, plus at least two (2) years of working experience in Salesforce and related applications including but not limited to, Sales Cloud, Community Cloud, and cVent or an equivalent combination of education/experience. Experience managing projects with non-technical clients and ensuring effective technical and functional collaboration across internal technical and external functional groups. Experience leading projects from inception to delivery to effective transition to ongoing management and support. Preferred Qualifications Work experience in higher education, preferably in a higher education setting providing support, coordination, or direction as administrative staff. Salesforce Administrator Certification Experience administering Salesforce Sales Cloud, Communities Cloud, Service Cloud, cVent, and/or GitHub. Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on projects. Demonstrated aptitude for learning new technologies. Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization. A record of success in improving processes and driving adoption of a CRM solution and related technology services. Ability to demonstrate a high degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training. Familiar with Agile Project Management is a plus. Essential Functions System Administration, Configuration and Implementation, including customer service (60%): Lead design, configuration, enhancement, and maintenance for CRM ecosystem functionality for events Perform hands-on solution design, prototyping, and proofs-of-concept of CRM ecosystem tools to address campus business needs Administer applicable third-party applications and connections with Salesforce, including events-related technology. Architect common capabilities tied to events, appointments, document generation, and administrative tools and practices like rollups, testing, and documentation. Explore and implement new features and functionality in the CRM ecosystem to support events and event-related business needs. Documentation, Testing, and Training (30%): Document vision, goals, and strategies for new use cases of CRM. Identify and document business requirements and processes, aligning business needs with established and emerging technical practices and CRM ecosystem capabilities. Lead, standardize and provide regular review and improvement of internal CRM team quality assurance testing practices. Organize testing sessions with team members, including facilitating internal team sprint testing, SIT and UAT sessions.