Job Summary

Josselyn is seeking a skilled and dedicated EMR Systems Administrator to join our team. The EMR Systems Administrator will play a critical role in configuring, managing and maintaining our electronic medical records (EMR) software, overseeing organizational documentation, providing end-user support, and administering our Microsoft tenant. The ideal candidate will have a strong background in systems administration, with a focus on healthcare IT, and a commitment to supporting our mission of providing high-quality mental health services.

Essential Responsibilities and Metrics

Electronic Medical Records (EMR) Administration:

• Assist in managing, configuring, and maintaining the organization's new EMR software.

• Ensure the security, integrity, and availability of patient data.

• Train and educate healthcare staff on the proper documentation, coding, and use of health information system features and best practices during the initial implementation and support Clinical in ongoing training.

• Provide support for EMR-related issues and work closely with staff to optimize the system's functionality.

• Act as a liaison between EMR vendors' support and end-users, when necessary

• Implement updates, patches, upgrades and future integrations to the EMR system as needed.

• Stay updated on industry trends, advancements, and regulations in health information management and recommend appropriate changes and improvements

• Train end-users in EMR best practices and new features.

Organizational Documentation:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.

• Develop and implement IT policies and procedures to ensure compliance with regulatory requirements and best practices.

• Assist in the creation of disaster recovery and business continuity plans.

• Document system changes, incidents, and resolutions to ensure a comprehensive knowledge base.

Assist with

Microsoft Tenant Management:

• Administer the organization's Microsoft 365 tenant, including user management, security settings, and application deployment.

• Monitor and maintain the health and performance of the Microsoft 365 environment.

• Manage licenses and subscriptions, ensuring compliance with organizational policies and budgetary constraints.

• Implement and manage security protocols, including multifactor authentication and data loss prevention.

General IT Administration:

• Monitor and manage network infrastructure, including servers, firewalls, and other critical components.

• Collaborate with vendors and external partners to support IT operations and projects.

• Participate in IT planning and strategy sessions to align technology with organizational goals.

• Perform regular system backups and tests to ensure data recovery capabilities.

End-User Support:

• Provide technical support to staff members, troubleshooting hardware, software, and network issues.

• Respond to and resolve help desk tickets in a timely manner, ensuring minimal disruption to operations.

• Assist with the onboarding of new employees, including setting up user accounts, configuring devices, and providing training.

• Develop and maintain user guides, FAQs, and other documentation to support end-user training and knowledge sharing.

Qualifications

Education and Experience:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.

• 3+ years of experience in systems administration, preferably within a healthcare environment, in a similar or larger organization.

• Strong knowledge of health information management principles, practices, and regulations, including HIPAA and other privacy laws.

• Experience with electronic medical records systems or similar software.

• Certifications (RHIA, RHIT) a plus.

• Experience with Streamline SmartCare is a big plus.

Technical Skills:

• Proficiency in administering Microsoft 365, including Exchange Online, SharePoint, and Teams.

• Strong understanding of network administration, including TCP/IP, DNS, and VPNs.

• Experience with virtualization technologies such as VMware or Hyper-V.

• Familiarity with IT security best practices, including data encryption and multifactor authentication.

  Soft Skills:

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills, with the ability to train and support non-technical users.

• Ability to work independently and as part of a team in a fast-paced environment.

• Commitment to the mission and values of Josselyn Center NFP

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