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Air IT Regional Head of Operations in Northwich, United Kingdom

Regional Head of Operations

Northwich, Cheshire - hybrid role.


We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We’ve grown a lot since our beginning back in 2005.  We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication, and success throughout our journey.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We’re now looking for a Head of Regional Operations to join us, adding to our pool of knowledge and delivering great results for our clients.


The role:

To lead operations across a region whilst driving performance, efficiency and productivity through the implementation of effective methods and strategies as well as ensuring the teams deliver the highest levels of customer satisfaction.


Duties and Responsibilities:

  • Build, lead and empower in high performing service and professional services team to be best in class

  • To drive the team to meet and exceed operational KPI’s and targets

  • Establish and maintain successful collaborative client relationships

  • Demonstrate experience within a senior leadership position within an MSP and/ or IT services organisation.

  • Implement group wide improvement and change initiatives within the regional team

  • To ensure successful delivery of client projects by working closely with the PMO function. To ensure timely completion of projects whilst achieving high levels of customer satisfaction

  • Drive operational maturity through process and efficiency improvements in accordance with industry best practice

  • To report on performance metrics of the region for all localised operational functions

  • Actively track resource requirements to ensure services remain adequately staffed, to budget and industry best practice utilisation metrics are adhered.

  • Help promote company culture that encourages the morale, satisfaction, and staff retention.


    About You

    To be considered for the Head of Regional Operations role you will need:

  • Experience of people and organisational change programmes

  • Experience of developing, implementing and reviewing policies and procedures

  • Experience of implementing company strategy within local teams

  • ITIL/SDI or relevant ITSM certifications

  • Experience within an MSP and or IT services organisation

  • Full UK driving licence (region dependant)

  • Experience of project management delivery methodologies

  • Knowledge and experience of leading and development high performance teams


    What can we offer you?

  • An attractive remuneration package

  • Car allowance

  • 25 days annual leave + bank holidays with the option to buy and sell up to 5 days.

  • Free flu jabs

  • Tiered pension

  • Perks including quarterly and annual staff awards, funded social events, referral bonuses.

  • Excellent learning and development opportunities 

  • A focus on health, wellbeing, inclusivity, and diversity 

  • Supportive and fun working environment.


    Air IT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

    So, if you feel your experience matches what we are looking for then we would love to hear from you, please apply via the button shown. 


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