NA eCommerce Order Management Specialist

General Information

Req #

WD00061165

Career area:

Supply Chain

Country/Region:

Mexico

State:

Nuevo León

City:

Monterrey

Date:

Tuesday, April 2, 2024

Working time:

Full-time

Additional Locations :

• Mexico - Nuevo León - Monterrey

• Mexico - Nuevo León - Monterrey

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Position Description:

• Drive change and efficiencies for the NA inside sales organization as well as analysis and implementation of improved processes and best practices.

• Responsible for managing post-sales requests and activities for large corporate accounts, such as unique customer reporting, returns, concessions, billing adjustments and post ship issues (short ship, DOA), and drive all requests to a timely resolution.

Position Requirements:

• Problem solving skills

• Customer Service Experience

• Communication skills (verbal/written/listening)

• Organizational skills/detailed-oriented

• Self-starter

• Team player

• Ability to multitask and adapt quickly to change

Additional Locations :

• Mexico - Nuevo León - Monterrey

• Mexico - Nuevo León - Monterrey

• Mexico

• Mexico - Nuevo León

• Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey