Reference #: SEI1GLOBALR0029650EXTERNALENGLOBAL The Corporate Information Technology Team delivers unified communication and desktop technologies to the global SEI workforce utilizing infrastructure design, systems engineering, support and project management. What you will do: Technical workload management support of mainframe scheduling system, cross-platform scheduling and performance management tools

Monitor and enhance client service deliveries for product uptimes, transmissions, and statements Maximize batch throughput for end-of-month processing periods for intra-day, night work and statement processing Respond to automated event problem tickets, logs, and production exceptions Provide remediation analysis to alert messages concerning deadlines and exceptions Follow process and procedures to manage exceptions Log and communicate production and workload exceptions, special events, and other relevant information to day and night shift personnel Monitor DASD storage thresholds for SYSDA, DISK80, SRD and DRS storage pools and take remedial actions Participate in daily production status meetings

Incident and problem management Monitor scheduling system exception events for detection, remediation and follow-up Monitor, support and enhance production automation Diagnose and prioritize reported incidents to include abends, Connect:Direct node and process failures Perform impact assessment and remediation of vendor related production issues Provide and/or implement resolution and recovery procedures for Trust production exceptions and abends. Ensure data integrity as part of corrective-action Work with team on escalated issues and remediate as necessary Generate and distribute summary reports Interpret and provide enhancement recommendations on negative trends Participate in virtual teams for root cause analysis Identify and execute process production improvements

Change management Coordination and execute enterprise change control activities within the production environment Support for project activities for PB&T Project Management Office including client new starts, acquisitions, merges and deconversions Support for Service Team projects

Production fulfillment services Review and process requests for changes to production processing environment for one-time changes to production schedules with regard to special handling of problems and execution instructions Provide Support documentation for production process enhancements and update internal operating procedures

Disaster recovery and Release support Participate in planning, enhancing and execution of special events, such as Disaster Recovery tests, hardware and software releases.

What we need from you:

BA/BS degree in related field; or the equivalent in education and work experience Minimum of 10 years in Mainframe processing and support Proficiency with JCL, ISPF, IBM utilities, VSAM, File-Aid and Connect: Direct In depth knowledge of CA-Scheduler Familiarity with Service Now Understanding and use of IBM System Automation for z/OS performance monitoring tools An understanding of ITIL (Information Technology Infrastructure Library) best practices Very effective client service and phone skills PC literacy in Microsoft Office product suite

What we would like from you: Project management skills Problem solving skills Effective communication skills both written and oral Effective documentation skills Attention to detail and quality performance Intellectual curiosity and desire to learn and apply knowledge - take instruction from others Time management, organizational and analytical skills Interpersonal and communications skills and ability to relate to others in a team environment Exhibit attributes and desire for advancing into leadership position Must demonstrate the ability to work effectively independently, as well as in a team setting, in an open floor environment

SEI's competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more...

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.

and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

SEI is an Equal Opportunity / Affirmative Action Employer.