Job Description

As the Connected Services Business Analyst, you will play a pivotal role in supporting the Connected Services Team in planning, orchestrating, and executing strategic, tactical, and operational initiatives. Your focus will be on business and operations planning and execution, ensuring alignment across regional and global cross-functional teams, mitigating risks, optimizing resources, and achieving key performance indicators (KPIs) and revenue targets.

In this role, your primary focus is executing successful connected services go-to-market initiatives, ensuring timely launches while maintaining quality. Post-launch, you'll orchestrate operations to seamlessly deliver value to customers, ensuring optimal business outcomes.

• Strategic Planning Support : Assist in the development of strategic plans for connected services initiatives, including market analysis, competitive benchmarking, and identification of growthopportunities.

• Cross-functional Alignment : Facilitate alignment and collaboration among cross-functional teams, including CX strategy, vehicle product & planning, marketing, sales, and finance, to ensure coherence and synergy in executing business objectives.

• Project Planning and Management : Collaborate closely with global software & services PMO and global digital product managementto execute project planning activities, including project scopes, objectives, timelines, and schedules to ensure successful execution and delivery of initiatives.

• Risk Management : Identify potential risks and challenges associated with connected services initiatives and develop mitigation strategies to address them proactively.

• Resource Optimization : Work closely with stakeholders to allocate resources effectively and optimizeresource allocations to maximize the impact of connected services initiatives.

• Execution Oversight : Monitor the execution of business plans and initiatives, tracking progress against milestones and KPIs, and providing regular updates to stakeholders on performance and outcomes.

• Performance Analysis : Analyze performance data and metrics related to connected services initiatives, identifying trends, insights, and areas for improvement to drive continuous optimization and enhancement.

• Operational Efficiency : Identify opportunities to streamline processes and improve operational efficiency in delivering connected services, driving cost savings, and enhancing customer satisfaction.

Additional Job Description

• Bachelor's degree in Business Administration, Economics, Engineering, or related field.

• Knowledge of business planning methodologies, project management principles, and performance measurement frameworks

• Experience with connected services and/or subscription-as-a-service, preferably within (but not limited to) the automotive or technology industry.

• Strong analytical skills with the ability to interpret data, identify trends, and derive actionable insights to support decision-making.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.