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Foley & Lardner LLP Technology Analyst in Orlando, Florida

The Technology Analyst will use troubleshooting skills to aid in the operational support of law firm technologies. They will have regular interaction with attorneys and numerous legal and administrative staff, and are responsible for client service and support. The Technology Analyst is responsible for maintaining and supporting department and firm wide goals which are focused heavily on providing the best technology customer service in the legal industry.

  • Day to day support for the technology environment in the Orlando office.

  • Performs routine maintenance and repair of computers, printers, and peripherals.

  • Setup and configure AV equipment in support of scheduled meetings.

  • Installs software, hardware, and other equipment.

  • Updates service records and help desk tickets.

  • Tests and documents solutions in the help desk knowledge-base.

  • Administers telephone and voice-mail systems including adds, moves, and changes.

  • Racks network servers and UPS components as needed.

  • Respond to written and verbal requests for technical advice and support.

  • Documentation duties may include how-to and training materials, daily status reports, architecture and design diagrams and more.

  • Participation in regular team meetings to review action plans, issues, customer service topics, and project activities.

  • Occasional travel to other Foley offices may be required (less than 5-10%).

  • This position may require occasional after-hours work to be performed.

  • High School Diploma or GED required.

  • Prior experience supporting technology for end users working in a network environment and experience setting up computers, printers, and installing and configuring software.

  • Prior exposure to a help desk ticketing system, virus containment, and occasional interactions with 3rd party service providers are desirable.

  • Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, Microsoft Desktop Support Technician preferred.

  • Prior law firm experience preferred.

Job ID: 2021-2311

External Company Name: Foley & Lardner LLP

External Company URL: https://www.foley.com/

Street: 301 East Pine Street

FLSA Status: Non-Exempt

Scheduled Hours: 40

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