Overview

Enterprise Rent-A-Car in Orleans has an opening for a Seasonal Customer Service Representative. This is a temporary/Seasonal role for a maximum of 150 days during our seasonal months of May 1, 2024 to October 31, 2024.

This is a great opportunity to work with a fantastic team with a well-known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, and supporting their rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a busy home city rental branch.

The starting pay rate for this position is $18.00 / hour. The required schedule is Monday thru Friday from 9am-6pm with a 1 hour lunch each day.

This branch office is located at 25 Canal Rd, Orleans, MA 02653.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age

• Must have a High School Diploma or GED

• Must have at least 6 months of prior customer service experience

• Must have a valid US driver's license

• Must have no more than 2 at-fault accident or moving violation within the past 3 years

• Must have no drug or alcohol related convictions within the past 5 years

• Must have a basic level experience and understanding of a PC and Microsoft Office products

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must be able to work a temporary/seasonal role for a maximum of 150 days during our seasonal dates of May 1, 2024 to October 31, 2024

• Apart from religious observation, must be able to work Monday thru Friday from 9am-6pm

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.