• Motorcycle Sales
• Customer Service

Major Duties and Responsibilities

1)Sales Department Responsibilities

• Attain new and used sales quotas as agreed upon with the sales manager.

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``` - Use floor time effectively to meet customer needs and solicit sales of all products. - Present the features of all products to customers along with their benefits. - Show each customer advantages of products over competing brands. - Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of "lower than anticipated" profits. - Cross sell additional parts, accessories, F&I products, Warranties & service contracts etc. with all new and used vehicles.

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``` - Maintain profit margin objective for all vehicle sales.

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``` - Follow procedures to ensure timely and proper completion of all paperwork. - Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items. - Introduce new customers to the service, parts, general merchandise and F&I departments  and their personnel.

2)

Customer Service

• Follow the C.U.S.T.O.M. or recommended sales process.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Ensure customers are properly qualified for needs, wants, and ability to buy.
• Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
• Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
• Conduct a road test, and pre-delivery inspection prior to delivery to customer.
• Ensure the delivery to customer is an "EVENT" which endears the customer to the dealership.
• Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
• Attend training sessions to keep current with sales techniques and sales department issues.

• Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).

   

   

3)

Other Duties

• As assigned

   

   

Supervisory Responsibilities

• No Supervisory Responsibilities

   

   

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).

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``` - Remain current with all Sales department training available by Can-Am, KTM or  by attending seminars, workshops, and other related training programs assigned by the GM or Sales Manager.

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``` - Be prompt and available for flexible scheduling. - Be honest and fair in all business dealings. - Meet or exceed sales quotas on a regular basis. - Continually learn more about the products and services you sell.  Stay current on motorcycle trends and selling features.

Qualifications & Job Requirements

• Must have the ability to get along with a broad customer base.
• High energy level.
• Excellence communication skills and demonstrated "closing skills".
• Knowledge and experience with sales of Can-Am, KTM and other products sold by the dealership, or the demonstrated ability to quickly learn them.

• Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

   

   

   

Physical Demands

• The noise level in the work environment is occasionally loud.
• Occasional y requires the ability to balance and push a 700 lb. vehicle.

• Spend the majority of the day on your feet.

   

   

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally, exposed to exhaust fumes or other airborne particles.