Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Basic Function

サプライチェーンにおける受注・出荷～売上計上(Order To Cash )及びDistribution& Logisticsでの入荷～保管～出荷に至る一連の業務プロセスにおいて、データでのアプローチにより業務改善/サービスレベルの向上に貢献する

Responsibilities

• データ分析等を実施し、業務改善を推進する

• Outsource Company（業務委託会社）及び3PL(物流協力会社)と協働し、チーム全体の作業効率を向上させる

• Customer Serviceにおける受注・出荷～売上計上(Order To Cash )及びDistribution& Logisticsでの入荷～保管～出荷に至る一連の業務プロセス改善提案

• 預託管理業務（短期・長期貸出・売上業務）における社内外へのサービスの向上

• 在庫管理業務

Qualifications/Work Experience Preferred

• 業務上、データでのアプローチで改善を実践したことがあること

• リーダーシップをもって業務に取り組むことができる

• 対人・コミュニケーションスキル（積極性・協調性・公平性）があること

• システムエンジニアの経験（尚可）

Skills/Special Training Required

• Excel VBA/Accessを含むMicrosoft Officeのスキルがあること

• Power BI(SQL)

• ABC分析、原因分析、問題解決能力があること

• リーンシックスシグマ手法、統計分析、品質管理手法（尚可）

• 英語による読み書きができれば尚可 （尚可）

Basic Function

Contribute to business improvement and service level enhancement through a data-based approach to a series of business processes in the supply chain, from order receipt and shipment to sales recording (Order To Cash) and in Distribution & Logistics(rom receiving to storage and shipment).

Responsibilities

• Conduct data analysis, etc., to promote operational improvements

• Collaborate with outsource companies and 3PLs (3rd party Logistics service provider) to improve the work efficiency of the entire team.

• Propose a series of business process improvements from order receipt and shipment to sales recording (Order To Cash) in Customer Service and Distribution & Logistics(rom receiving to storage and shipment).

• Improve internal and external services in Consignment/Loaner Operations (Short-term and Long-term consignment Operations)

• Inventory management operations

Qualifications/Work Experience Preferred

• Experience of implemented improvements through a data-driven approach in business operations

• Ability to work in a leadership role

• Strong interpersonal and communication skills (proactive, collaborative, and fair)

• Experience as System Engineer (Optional)

Skills/Special Training Required

• Microsoft Office skills including Excel VBA/Access

• Power BI (SQL)

• ABC analysis, cause analysis, and problem solving skills

• Lean Six Sigma methods, statistical analysis, quality control methods (Optional)

• Ability to read and write in English a plus (Optional)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.