JOB REQUIREMENTS: ESSENTIAL DUTIES AND RESPONSIBILITIES Performs tasks as delegated by the Bakery Department Manager and effectively leads the Bakery department in the absence of the department manager Reinforces Festival culture, guest service, and performance expectations to all Bakery associates Trains new Bakery associates Writes and conducts performance reviews of Bakery associates Documents violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including termination Answers questions and provides guidance to all Bakery department associates Ensures all department standards are being met in the Bakery department Observes sales floor and back stock conditions; takes action to correct areas of opportunity Maintains appropriate inventory levels and ensures accurate pricing on products received and sold Communicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery Associates to maintain standards and exceed guest expectations Provides excellent services to all guests Assists guests with finding items they are looking for Takes orders for cakes and other special requests Packages and prices items from the service case Answers the telephone and assists guests using proper phone etiquette Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received Assists all department associates with daily responsibilities while leading by example Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed Responsible for the department\'s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues Required to maintain food safety logs Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Education or equivalent combination of education and experience Understands being in a leadership role and how to motivate a team of individuals Must possess great oral and written communication skills Knowledge of technology and the use of a computer Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions Ability to deal tactfully and effectively with guests and all personnel Knowledge and understanding of all safety requirements and company safety policies Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers Must have WI Certified Food Manager License (Festival will pay in order to get certified if not) PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time) Requires fine finger and broad manual de terity, and eye-hand-foot coordination in order to operate equi ***** APPLICATION INSTRUCTIONS: Apply Online: http://career.festfoods.com/