Job Information
Geographic Solutions, Inc. IT Operations Manager in Palm Harbor, Florida
**Job Summary: The IT Operations Manager is responsible for the day-to-day management of tthe Database Administration, Network, and Systems teams. Management of the company's 24/7/365 Software-as-a-Service (SaaS) infrastructure, ensuring the company meets its Service Level Agreements (SLAs). To include but is not limited to the daily maintenance of the company's infrastructure, executing scripts, SQL maintenance jobs, backup, and restoration operations to preserve the company databases, maintaining the networking and telecommunications systems, and overseeing the set-up, configuration, and maintenance of the infrastructure and applications/database servers.
Responsibilities:
Oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision
Plans all activities related to server patch management, hardware upgrades, and maintenance windows used to keep systems current
Determines system/service availability requirements based on agreed-upon SLAs, including downtime and maintenance windows
Anticipates and tracks operational and tactical risks and provides strategic solutions
Manages day-to-day business of the operations team while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management
Plays a role in planning, project status reporting, and implementing change control processes
Works with the Director of Operations on planning and departmental projects.
Oversees and reports weekly, monthly, quarterly, and annual metrics
Identifies trends and assesses opportunities to improve processes and execution
Raises and tracks issues, removes barriers, resolves problems of medium complexity involving stakeholders, and escalateswhen required
Establishes and maintainsrelationships with clients, internal business lines, and external vendors
Solicits and responds to feedback while gaining commitment and support
Stays up to date on industry regulations, trends, and technology
Works with the management team to ensure all operational, administrative, and compliance functions within the company are being executed in accordance with regulatory-based practices
Maintains and optimizes local company networks and servers
Responsible for device and password management
Oversees data backup and system security operations (e.g., user authorization, firewalls)
Manages installations, upgrades, and configurations of hardware and software
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