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Day - 08 Hour (United States of America)

Team Lead - Research Technology (REDCap) is an integral part of the Research Technology Application Solutions team within Technology and Digital Solutions (TDS). This vibrant and innovative team provides research technology solutions and services for all of Stanford Medicine (School of Medicine, Stanford Health Care, and Stanford Children's Health).

This position will be responsible for leading and managing our Research Electronic Data Capture (REDCap) team, under the minimal guidance of senior members of the team. This position will be responsible for overseeing the implementation, maintenance, and optimization of REDCap projects, ensuring efficient and compliant data capture processes, and complex service offerings built on top of REDCap. This role involves collaborating with researchers, data managers, and other stakeholders to support their REDCap-related needs.

Responsibilities include:

1. Team Leadership:

• Provide leadership and guidance to the REDCap team, fostering a collaborative and innovative

work environment.

• Oversee the recruitment, training, and development of team members.

• Coordinate team activities and ensure effective communication within the team.

2. Project Oversight:

• Lead the planning and execution of REDCap projects, ensuring alignment with organizational

goals and research objectives.

• Collaborate with stakeholders to define project requirements and customize REDCap solutions

accordingly.

• Manage project timelines, budgets, and resources.

3. REDCap Administration:

• Serve as the primary administrator for REDCap, overseeing user access, security settings, and

system configurations.

• Stay informed about updates and new features in REDCap, implementing changes as needed.

• Troubleshoot and resolve technical issues related to REDCap.

4. User Support and Training:

• Provide training and support to end-users, ensuring they are proficient in using REDCap.

• Act as a point of contact for user inquiries, troubleshooting problems, and providing timely

solutions.

• Develop and maintain user guides and documentation.

5. Compliance:

• Ensure compliance with data management standards, institutional policies, and regulatory

requirements in the context of REDCap projects.

• Stay informed about changes in relevant regulations and implement necessary updates.

This role independently addresses issues and decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, and workflows across the organization.

This is a supervisory role.

We are looking for an exceptional candidate who is enthusiastic about research, friendly, respectful, team player, collaborative, possesses excellent communication skills, is detail-oriented, as well as has a proven track record of providing superior customer support. In addition, the ideal candidate will have extensive project management experience and familiarity with communicating to engineers. The successful candidate will play a pivotal role in overseeing systems and projects, ensuring they run smoothly, and contributing to the growth and success of our organization.

The Stanford Medicine TDS group was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer, CIO and Michael Halaas, Chief Operating Officer and Associate Dean in the School of Medicine, the unified organization enables new opportunities for groundbreaking work and compassionate care.

Ideal candidates would have a degree in computer science or a related field, experience with cloud platforms, especially GCP, and experience with 21 CFR Part 11 system validation and maintenance.

Additional Preferred Requirements include:

• Five (5) or more years of direct experience as a REDCap server administrator, and experience

with health research study designs.

• Five (5) or more years of experience with internet/web tools, software development, scripting

languages, and database design and use.

• Strong understanding of common web technologies, including HTML, JavaScript, Cascading

Style Sheets (CSS)

• Strong understanding of common database technologies, Standard Query Language (SQL),

relational design, normalization, no-SQL databases

• Strong UNIX shell scripting skills.

This is a Stanford Health Care job.

A Brief Overview

The Lead - IT Research Systems addresses the development, implementation, support, and maintenance of research related IT systems and services for Stanford Medicine (School of Medicine, Stanford Health Care, and Stanford Children's Health). The Lead enables the users to fully maximize systems capabilities to meet the institutional goals of research pre-eminence, quality patient care, and operational efficiency. The Lead is responsible for overseeing assigned systems and functions supporting the research systems portfolio. The position has an in-depth understanding of IT change management and of the biomedical research process. In conjunction with the other Managers and Leads, the Lead participates in evaluating and development of the staff and provides guidance.

Locations

Stanford Health Care

What you will do

• Act as a leader and consensus builder for broad, multidisciplinary groups including research faculty and staff, the clinical community, other hospital departments, and IT analysts as appropriate, clearly communicating and translating information and concepts between and across the different groups and driving outcomes.

• Manage multiple concurrent engagements of varying complexity within the research systems portfolio.

• Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the relevant portions of the research systems portfolio.

• Assign and prioritize tasks and projects.

• Influence and negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole.

• Handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.

• Develop and publish relevant performance metrics on an agreed upon frequency with the manager.

• Participate in and frequently facilitate/organize team and cross-team meetings, and maintain appropriate meeting records.

• Be appropriately trained and advocate the use of Process Excellence methodologies approved within Stanford Medicine such as Agile.

• Perform requirements gathering, develop solution designs and communicate with Engineers and Analysts for implementation of enhancements to research systems and workflows.

• Assess user needs through regular communication to provide support and proactive service, including development of new services and analysis of opportunities to take advantage of existing tools and workflows.

• Develop Statements of Work (SOWs) with Engineers and customers formalizing the functional and financial details of engagements.

• Communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.

• Use knowledge of local, state and federal regulatory requirements related to the functional area.

• Identify system optimization and enhancement opportunities and collaborate with vendors, architects, engineers, and other IT analysts in order to design and implement effective solutions.

• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.

• Coach and mentor with individual team members to build skills.

• Assist manager with setting performance objectives and providing regular feedback to team members and manager.

• Manage team members' adherence of standard processes, maintenance of quality and performance to service levels and schedule.

• Work collaboratively with other Managers and Leads to coordinate project schedules, budgets, work request management, resource planning, work authorization and manage knowledge transfer.

• Accountable for work of direct reports. Start and/or complete the hiring process, interview applicants, and recommend hire, promotion or transfer. Additional responsibilities include signature authority, for actions and decisions impacting the status, and tenure of direct reports, planning and evaluating performance, issuing corrective actions, resolving informal grievances and initiating disciplinary actions.

Education Qualifications

• Bachelor’s degree from an accredited university or equivalent experience required.

Experience Qualifications

• 3 or more years of progressively responsible and directly related work experience.

Required Knowledge, Skills and Abilities

• Research background, experience and performance that promotes credibility with biomedical research professionals.

• Demonstrated written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Recognized as a team player as well as self-directed. Presents strong customer orientation.

• Ability to analyze complex systems and workflows.

• Ability to conceptualize, plan, organize, coordinate, and manage the work of engineers and scientists.

• Knowledge of current issues and trends in biomedical research or health care technologies.

• Ability to coach, mentor, train, and evaluate work results.

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $66.46 - $88.05 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .