Job Description :

Senior International Customers Manager

Location: Paris, Turin, Madrid, Amsterdam

Travel requirements: c.50+% travel (dependant of the location)

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

If you are inspired and want to join a journey like no other, then this may be the opportunity for you!

About the role:

Deliver great performance

Deliver Global customer sales plans (Customer AOP Global Nit & Europe NSV)

Deliver sustainable margin expansion plans within global customer P&Ls. Drive step-change in ICA returns through excellent deployment and management of contractual terms, pricing corridors and investment criteria. The BPM / M&E processes ensure real accountability for customer performance at market level

Partner with country in building local Joint business plans & complete at scale in country. Deliver these outcomes in line with Global Sales OPEX standards

Deliver share gains for Diageo spirits and win key battlegrounds.

Optimize current investment with international customers while minimizing the impact coming from negotiations.

Drive out costs

Take active lead role in NRM agenda within Global customers. Identify cross-country and in country opportunities and implement them in partnership with country teams

Support countries in optimizing Trade terms investment efficiency using customer P&L tools in coordination with commercial finance partner.

Deliver commercial strategies and value creation plans for Global Customers supporting the One Europe agenda

Deliver clear & differentiated portfolio and channel plans across global customers that increase value and enable effective negotiations.

Embed one Europe execution approach to drive scale activation behind core brands, Reserve and innovation. Unlock shopper marketing & category platforms to drive value growth

Support Europe digital commerce agenda by embedding digital plans into global negotiations and activations

Inspiring Organisations (internal and external)

Cluster/Country Directors/Channel heads are aligned to the strategy, resource allocation and executional plans.

Country sales teams have the tools, capabilities and support they need to execute perfectly. We meet – and exceed – our customer’s expectations of a strategic partner due to the quality of our relationships, business insights and executional excellence

Well established relationships with customer and industry peers are in place: Diageo is seen as a leading authority on customer marketing & customer collaboration. This customer selects us as their partner of choice

Effective collaboration at all points of the value chain from supply chain to instore activation to data/intelligence & technology.

Customer negotiation strategies

Leads key account negotiations at Global/pan-European level

Owns M&E and driving return on investment and margin enhancement plans for Global Customer P&Ls. BPM process for international customers

You'll have:

Strong and broad track record in commercial with significant tier 1 account handling experience including P&L accountability and customer marketing experience.

Protect the company from transactional discussion, help countries to get the best deals

Experience in working for – or with – a large leading retailer at national or global level is critical.

Highly skilled in fostering commitment through advance negotiation skills, resolving conflict and creating collaborative relationships. You can demonstrate this skill internally and externally.

Experienced at delivering great results through developing others. You are able to work and think independently and as part of a team, and matrix organisation

Has an established network of external relationships - industry peers, key customer contacts and relevant industry authorities.

Fluent English. French and/or German speaking desired.

​ Top 3 leadership capabilities for this role:

Consistently deliver great business performance

Demonstrates – and inspires in others - deep personal accountability for great performance and beating the competition.

Moves effectively between customer/brand strategy and operational detail

Effectively partners with cross-functional departments (supply, e-commerce, customer marketing)

Create the conditions for people to succeed

Drives customer plans, negotiations in partnership with broad group of commercial stakeholders.

Be an effective ambassador for Diageo externally

Create possibilities

Creates stretching, yet realistic customer value growth plans. Has ability to reframe value eroding negotiations into growth driving category and portfolio plans.

Turns possibilities into reality. Brings others along and inspire others to deliver the exceptional.

Rejects the status quo. Restlessly seeks business growth opportunities and support others to realize them

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that help our business to grow, and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying!

Character is everything

Worker Type :

Regular

Primary Location:

Paris

Additional Locations :

Madrid, Turin

Job Posting Start Date :

2024-02-07

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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