At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Title: Field Services Support

Job Description: We are looking for an IT Field Engineer for on-site installation, maintenance, and support of computer systems and networks. He/She should be able to troubleshoot hardware and software issues, perform upgrades, and ensure proper functioning of IT infrastructure & IT Networking equipment such as Firewalls, Router, Switches & cabling. Additionally, should be able to work with remote site end-users and collaborate with remote support teams for complex problem resolution. Strong technical skills, excellent communication, and problem-solving abilities are crucial in this role.

Roles & Responsibilities

• On-site Support : - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.

• Hardware and Software Troubleshooting : - Diagnose and resolve hardware and software issues promptly, ensuring minimal downtime for users.

• Network Setup & Maintenance : - Should be able to work closely with Network Engineers & to follow Network Diagrams to be able to setup Networks at remote sites. Should be all to physically RACK Servers, Nutanix, NW devices such as Firewalls, Routers, Switches, Patch Panels & related to get the Network stood up at remote sites. Strong knowledge of local area networks (LANs), SD WANs and wide area networks (WANs), ensuring connectivity and optimal performance is a must.

• Upgrades and Installations:- Execute hardware and software upgrades, installations, and migrations as needed, following best practices and minimizing disruptions.

• User Support: - Provide technical support to end-users, addressing their IT-related queries, and offering training on new systems or software.

• Security Compliance :- Implement and enforce security policies, ensuring that systems and networks adhere to industry standards and compliance requirements.

• Documentation :- Maintain accurate and up-to-date documentation of hardware configurations, software licenses, and network layouts.

• Remote Collaboration :- Collaborate with remote support teams such as Networking, System Admins, Backup Teams & Facility Admin to resolve complex technical issues and participate in regular communication to share insights and updates.

• Vendor Liaison: - Coordinate with hardware and software vendors to facilitate repairs, replacements, or updates, ensuring seamless integration with existing systems. Specifically with Internet Service Providers & related vendors, to ensure the Network is always up at remote locations.

• IT Asset Management :- Manage and track IT assets, including inventory management, ensuring proper disposal of obsolete equipment and adherence to asset management policies.

• Emergency Response :- Respond promptly to emergency situations, such as system outages or security breaches, and implement corrective actions to restore services.

Requirements and skills

• 3-4 years of relevant experience as an IT Field Service Engineer.

• Knowledge of network security practices and anti-virus programs

• Excellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

• Experience in handling basic audits

• Knowledge of IP network, DNS, DHCP, WAN, LAN and experience with troubleshooting all aspects of wired and wireless configuration.

• Having experience with Google workspace, Cisco Switching & Routing and OKTA will be an advantage.

• Certification in such as CCNA would be a plus

• Bachelor's degree in computer science, information technology or a related field

You can also submit your application via email - Hannahrenlyn.Paraiso@ironmountain.com

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0071780