Job Information
American Furniture Rentals Customer Experience Specialist in Pennsauken, New Jersey
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Join Our Team as a Customer Service Representative at American Furniture Rentals!
Location: Remote
Are you passionate about providing top-notch customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, American Furniture Rentals wants you to join our team as a Customer Service Representative!
About Us: At American Furniture Rentals, we pride ourselves on delivering exceptional service and high-quality furniture solutions to our customers. With over 45 years of industry experience, 28 strategic locations across the US, and a dedicated team of 600 +, we offer an expansive catalog of exquisite furniture styles and personalized housewares packages for homes, events, offices, and beyond. As a leading name in the industry, we believe in fostering a positive and engaging workplace where our team members can grow and succeed.
Why You'll Love Working with Us:
Be the Face of Our Company: As the liaison between our customers and our company, you'll play a crucial role in ensuring customer satisfaction and building lasting relationships.
Dynamic Responsibilities: From answering calls and resolving complaints to coordinating with operations and assisting with billing issues, your day will be filled with diverse tasks that keep you engaged and challenged.
Professional Growth: We support your career development with ongoing training and opportunities to learn new skills.
Team Collaboration: Work closely with our sales team and other departments to deliver seamless service and exceed customer expectations.
Your Responsibilities Will Include:
- Answering all incoming calls promptly, aiming to pick up before the third ring.
- Processing transactions within our ERP system and securing lease signatures when necessary.
- Assisting with billing issues and addressing general client concerns.
- Maintaining professionalism and establishing positive rapport with every caller.
- Conducting confirmation calls/emails for transactions completed the previous business day.
- Linking documents and correspondence to our ERP System for future reference.
- Following up on calls or emails to ensure customer satisfaction.
- Setting up COI / W-9 and Vendor Packets.
- Scheduling elevator times and coordinating inventory and scheduling with Operations.
- Reviewing and correcting any errors in the system from the previous day's transactions.
- Responding to team emails within 24 hours.
- Collaborating with the sales team to resolve customer issues.
- Assisting with Aging and processing additional tasks as directed by the Customer Service Manager or RGM.
What We're Looking For:
- Strong oral and written communication skills.
- Excellent organizational and time management abilities.
- Computer literacy and proficiency with keyboard skills.
- A high school diploma or equivalent.
- Prior customer service experience is a plus.
- Skills to Succeed:
- Interpersonal Diplomacy and Client Relationship Management
- Numerical Proficiency and Advanced Comprehension Skills
- Project Coordination and Document Management
Join Us and Make a Difference: If you're ready to bring your customer service expertise to a company that values its employees and customers alike, apply now to become a part of the American Furniture Rentals family. Together, we'll continue to deliver outstanding service and create memorable experiences for our customers.
Apply Today! Submit your resume and start your journey with American Furniture Rentals. We can't wait to welcome you to our team!
Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
AFR Furniture Rentals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AFR Furniture Rentals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AFR Furniture Rentals expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their expected job duties is absolutely not tolerated.
AFR Furniture Rentals will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including p regnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.