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Amazon Sr. Manager, Employee Relations in Pennsylvania, Pennsylvania


The Amazon Employee Relations team supports Amazon North America operations employees and field leaders and we are seeking a Sr. Manager, Employee Relations to join our team. The successful candidate will have a demonstrated ability to i) quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) influence leaders to win alignment, support, and change agents; and iv) lead and develop a team of employee relations professionals. The Sr. Manager, Employee Relations will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills. This role will report directly to an Employee Relations Director and serve as a key member of the North America Employee Relations leadership team.

This is a full-time position that may require significant travel, up to 50% of the time over the course of the year to the various Amazon locations.

Key job responsibilities

• Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs

• Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership

• Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience

• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs

• Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions

• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution

• Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results

• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions

• Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks

• Hire & Develop the Best: Lead the development and growth of our field employee relations team

Basic Qualifications

• Bachelor’s degree required

• 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations

• Demonstrated experience producing executive level written materials and presenting before executive audiences

• Experience supporting large hourly workforces highly desired

• Successful record of creating, improving and executing programs at scale

• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience

• Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies

Preferred Qualifications

  • Advanced degree, JD, or other specialized training in labor/employee relations

  • Experience in warehousing, distribution, or logistics

  • Demonstrated ability to exercise independent judgment and discretion in managing multiple and competing priorities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.