This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11837176

Date Posted:04/16/2024

Hiring Organization:Rose International

Position Number:462367

Job Title:Customer Service Representative

Job Location:Peoria, IL, USA, 61629

Work Model:Onsite

Shift:Hybrid 03 days in office once trained. First 60 days in office full time.6:45 PM to 7AM (rotating schedule, weekends and holidays required. If they work a weekend then they will get days off during week, rotate holidays with team)

Employment Type:Temporary

Estimated Duration (In months):10

Min Hourly Rate(\$):18.00

Max Hourly Rate(\$):18.00

Must Have Skills/Attributes:Customer Service, MS Office

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**

\ The Safety Advisors at the 24/7 Caterpillar Safety Monitoring Center in Peoria, IL, play a crucial role in analyzing data and video from in-vehicle systems like the Driver Safety System (DSS). Their primary focus is on identifying and alerting on-site personnel about instances of operator fatigue or distraction while driving.

They meticulously review, verify, classify, and log these events for further analysis and record-keeping. Ensuring a positive customer experience is paramount, and they follow appropriate escalation processes and notification procedures. This role requires a hybrid work model, initially requiring full-time in-office presence for the first 60 days, with later transitioning to a three-day office schedule.

The position entails a rotating schedule, including weekends and holidays, with compensatory days off during the week and rotating holiday coverage within the team.\ \ Education & Experience Required:\ *High school diploma or GED preferred.\ *2-4 years customer service related experience required.\ \ Technical Skill(Required)\ *Computer skills\ *Multi-tasking\ *Proof reading or inspection of documents of in house softwares and apps\ \ Reason/motivation for request:\ *Backfill\ \ Job Responsibility:\ *Safety Advisors must be capable of working at a stationary workstation for long periods of time.\ *All work is completed at a computer station and scheduled shifts are 12 hours.\ \ Interaction with team:\ *Three people in office and 3 at home.\ *Main interaction via MS Teams\ *Some meeting in office if everyone is there, most meeting via MS Teams\ \

Benefits:\ For information and details on employment benefits offered with this position, please visithere{target="blank" rel="noopener"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank" rel="noopener"}.

California Pay Equity:\ For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations\' websitehere{target="_blank" rel="noopener"}.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank" rel="noopener"}.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).