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United Ground Express Part-Time Cross-Utilized Customer Service Agent - General Wayne A. Downing Peoria International Airport - (PIA) Peoria, IL in Peoria, Illinois

Cross-Utilized Agent

Connecting People, Uniting the World, every step of the way at the airport

Do you find the idea of working at an airport exciting? Are you passionate about customer service and working around planes? Then being a Cross-utilized Agent at United Ground Express, a subsidiary of United Airlines, is the job for you!

Cross-utilized Agents can do it all. They help passengers throughout the airport – at the ticket counter, kiosk, gate, baggage service office, on the ramp, and more!

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No two days are ever the same

In the Lobby

  • As a Customer Service Agent, you’ll make every interaction a positive one

  • Whether helping with reservations or printing boarding passes, resolving disservice situations like determining alternative flight options or rebooking a reservation for delayed, cancelled or missed flights, you must be calm, cool and collected

  • To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations

  • Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day

  • Other duties include but are not limited to are: o Lift baggage and boxes/packages weighing up to 70 lbs. o Stand for up to 4 hours during a shift o Operate the passenger loading jet-way bridge

On the Ramp

  • You will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hot

  • You must love physical activity, as you will be lifting as many as 100 items per flight, some weighing as much as 70 lbs

  • You’ll need a commitment to safety at all times, including an attention to detail and your surroundings

  • You should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employees

  • Other duties include, but are not limited to are: o Ensure compliance with FAA regulations and policies o Read/interpret aircraft load sheets, checked baggage tags, and cargo labels

You’ll be provided the tools you need on the Runway to Success!

  • We provide paid training, including orientation, classroom, virtual, and on-the-job training
  • Once you’ve got the basics, you’ll load and unload aircraft and perform other duties such as de-icing, marshaling aircraft and driving a wide variety of mechanical equipment like cargo carts and conveyor belts
  • As you grow in your career, you can explore other opportunities such team lead, become a supervisor or manager, corporate opportunities and more
  • You’ll also have the ability to transfer to other locations within our amazing network


  • Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
  • You must be available for day and night shifts, weekends, and holidays
  • You will be required to work mandatory overtime, when necessary
  • As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
  • Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

  • $14.00 per hour, per the union contract
  • Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
  • UA Discount Program for flights when you want to purchase a ticket
  • Paid time off (PTO)

UGE requirements

  • High school diploma, GED or preferred
  • Minimum of 18 years old
  • Must possess a valid state issued driver’s license
  • Excellent communication skills
  • Must be able to read, write, and speak English fluently
  • Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment
  • Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
  • Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
  • Legally authorized to work in the United States without sponsorship
  • Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
  • Successful completion of interview required to meet job qualifications

ADA Specifications

  • Ability to operate a computer to enter and retrieve data
  • Ability to lift up to 70lbs on a consistent basis
  • Ability to pass all pre-screening clearances (including a background check and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Job: *United Ground Express

Organization: *United Ground Express

Title: Part-Time Cross-Utilized Customer Service Agent - General Wayne A. Downing Peoria International Airport - (PIA) Peoria, IL

Location: IL-PIA - Peoria

Requisition ID: PIA00000076