The Business Process Engineer role will drive Cigna Pharmacy/Core Solutions process initiatives, process improvements, and methodology alignments, all of which are critical to support business decisions. This is a strategic position that couples strong analytics with overarching business process engineering skills, working with cross-functional teams. Success in this role will require strong leadership skills and an ability to influence a diverse set of matrix partners towards achieving strategic goals.

Responsibilities

• This position will be responsible for managing process engineering, modeling & improvement initiatives within Cigna Pharmacy/Core Solutions Operations with direct responsibility for quality outcomes

• Work with operational/functional leaders to identify performance gaps, prioritize opportunities, facilitate the change and manage improvement roadmap for functional area

• The role will manage multiple complex projects entailing process modeling from start to finish, conducting interviews to establish current state processes, investigate and identify root causes of process performance drivers; correct or develop and document new processes to achieve improved performance

• Facilitate cross-functional process improvement and act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization

• Establish and maintain consistent processes, liaising with Cigna Pharmacy/Core Solutions business and technology partners

• Analyze existing business processes against new proposed solutions/initiatives and provide assessments and insights on impact

• Partner with Cigna Pharmacy/Core Solutions leaders to support process impacts for emerging programs and provide insights and recommendations for improvement

• Collaborate with teams to further consistency and enact change across enterprise, including tools, people, and processes

Qualifications

• Healthcare/Cigna Pharmacy/Core Solutions domain experience /knowledge a must

• End to End Process Mapping skills are required

• Well-honed consulting skills enabling the individual to work with others to elicit information, to think objectively and analytically and to influence outcomes positively

• 5+ years professional work experience in project management / process engineering /process modeling

• Experienced in business analytics or related field

• Think objectively and analytically and able to influence outcomes positively

• Ability to manage multiple complex projects at once, navigate organizational hierarchies and communicate effectively

• Ability to present to peers and leadership clearly and concisely, creating presentations and summaries of process engineering initiatives and recommendations to influence change

• Excellent leadership skills including ability to think strategically, develop vision, and execute plan

• Fact-based problem solver with the ability to evaluate alternative courses of action and make sound management decisions

• Experience with cross-functional initiatives, with a high degree of complexity

• Highly collaborative experience working with cross-functional initiatives, with high complexity to deliver a defined set of outcomes and objectives

• Outstanding problem-solving, analytical, technical, financial, and interpersonal skills

• Ability to develop trusting working partnerships with internal and external business and technology partners

• Ability to be proactive and effect change, influence, persuade, and collaborate with operational areas with various levels of experience and responsibility

• Strong managerial skills and ability to drive results through a team

• Able to manage multiple priorities and execute with limited information and ambiguity

• Leverage data insights, experience and knowledge of business needs to identify or develop business and technical solutions, engage technology through appropriate channels to solve problems

• Strong presentation skills

• Effective under pressure

• Able to work independently and as part of a collaborative group

• Ability to communicate status both written and oral

• Proficient in Sharepoint, MS Excel, MS Visio, Confluence

• Understanding of key Cigna Pharmacy/Core Solutions financial concepts

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If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.