McCormick Taylor Level I CAD Support Intern in Philadelphia, Pennsylvania
McCormick Taylor is seeking a talented and highly motivated intern to support the CAD Management team in our Philadelphia, PA office location. Currently, this position is expected to be remote with the possibility of in-office work as the company is anticipating transitioning to in-office work later this year. The qualified candidate will have strong PC problem solving, customer service and troubleshooting skills, and an ability to learn new software applications quickly.
Installation/uninstallation/upgrading of software programs in a Windows 10 environment.
Provide support to end users for software, hardware, and network connectivity challenges.
Processing Level One (minor) CAD Helpdesk tickets using a WebHelpdesk system.
Technical writing (drafting informational emails to CAD-using staff).
Remoting into another computer to provide support or training.
Perform troubleshooting, diagnosing, and repairing of software/hardware.
Editing and sharing files stored in SharePoint.
Creating/deleting Bentley User Accounts.
Assist with the development of CAD training videos using Camtasia software.
a bachelor’s or master’s degree in Information Technology or related curriculum.
Strong analytical, conceptual, communication and organizational skills.
Ability to effectively interface with all levels of personnel and management.
Ability to work and thrive in a team environment.
Strong problem-solving skills.
Ability to self-motivate and work productively with minimal supervision.
Working knowledge of both TeamViewer and Remote Desktop protocols.
Working knowledge of Microsoft Office 365 programs.
Proficient with using Microsoft SharePoint preferred, but not required.
Experience with Bentley and/or Autodesk CAD software is a plus.
We value your interest in our organization! At McCormick Taylor, our people are our greatest asset. If you join us, we hope for the opportunity to grow and succeed together.
McCormick Taylor has also invested in an employee-centric company culture, resulting in an environment that feels like family. This culture fosters open communication, better relationships amongst employees, and more collaborative work environments. We strive to be a workplace where everyone counts, everyone has a voice, and everyone gets the most out of their career.
To find out more information on our culture, please click the link below!
External Company URL: http://www.mccormicktaylor.com/services