Your Opportunity

‘Senior Regional Facility Manager - Corporate Service Centers’ is responsible to bring best-in-class workspaces, facilities and amenity services that align with Schwab’s mission, values, and objectives. Senior managers are responsible for the structure of our buildings, our surrounding property, our building interiors, and customer service to our occupants. Our firm is continuously transforming our workspace with senior facility managers as the key to enabling fellow employees to work the way they work best. Schwab Corporate Real Estate (CRE) is a highly collaborative department with facility managers partnering with Strategy, Design, Construction, Security and Critical Environment teams representing a multitude of cross functional lines of business within the assigned real estate portfolio. Regular interaction with senior site leaders offers our senior facility managers the opportunity to showcase their customer relationship management skills at their best. This opportunity is in the Phoenix South Mountain area, 8040 South 48th Street. Phoenix, AZ 85044. This is an in-office 5 days a week (Monday-Friday standard 40 hour work week).

What you are good at

• Builds relationships with senior site leaders of cross functional departments to manage change, risk, continuous process improvements and property updates.

• Develops and manages annual operating and capital budgets to include variance explanations and justifications.

• Manages local maintenance projects, and moderately sized improvement projects.

• Responsible for local maintenance and facility coordinator staff; including hiring, orientation, performance evaluation, disciplinary action as needed, continuing education and compliance training requirements.

• Provides leadership and direction to staff and vendors responsible for completing repairs, upkeep, and general services

• Conducts quarterly property inspections to ensure clean, professional, well-maintained facilities that represent the Schwab brand with documentative reports and follow up service requests

• Serves as contract owner and manager for service agreements to include janitorial, landscaping, move company and other outsourced maintenance services

• Accountable for Moves, Adds and Changes including but not limited to furniture reconfiguration, and re-stacking.

• Create and implement savings initiatives across the portfolio.

• Responsible for accurate and timely preparation and approvals of vendor invoicing to ensure proper payments are made following Schwab vendor management and accounts payable policies.

• Leads quarterly business reviews on applicable contract service providers as contract owner.

• Reviews regional service work orders to ensure completion and trending results.

• Serves as the client representative and advisor on projects and infrastructure upgrades managed by Construction and / or Critical Facilities Engineering teams.

• Shares dotted line oversight for work in critical environments with CREs critical environments and engineering team.

• Local ownership for workplace service including café operations, micro-markets and vending, and mail operations; raises concerns to the corporate level general services team.

• Completes occasional special administrative projects individually or as a part of a work group.

• Typical portfolio make-up consists of single or multiple buildings in campus setting with 250K to 1.2M square feet.

• Reports to the Director of Facility Management.

What you have

Supervisory Skills

Supervise facility coordinators and maintenance staff as assigned. Performance management to include mid-year and year end performance assessments impacting pay for performance. Plans and monitors appropriate staffing levels and labor utilization including overtime approval. Mentors and coaches team members for continual development. Leads by example and models the Schwab Leadership Profile.

Education & Experience

High school diploma or general education degree (GED) required. Minimum of 8 years of related experience and/or training. Bachelor’s degree preferred with focus on business, technical or management. Prior supervisory experience required.

Certificates & Licenses

Facility management certification and designations preferred (CFM, RPA, FMA).

Communication Skills

Ability to comprehend and analyze complex business documents. Ability to respond effectively to the most sensitive issues applying appropriate tone and confidentiality. Competent in writing reports, procedures, process documents and articles using professional style. Skilled in effective presentations on property management related topics to peers, and internal business associates. Demonstrated capacity to create visions to motivate key employees and business associates to take desired actions.

Reasoning & Judgement

Experience in solving advanced problems and situations with a variety of options in varying complex situations while maintaining composure and professionalism. The ability to work on issues with a diverse scope where analysis of the situation and data requires evaluation of a variety of factors with intangible information. Consistently draws upon the opinions and diversity of others before making recommendations that have a direct impact on the company. Understands limitations and when to seek guidance while applying the appropriate level of risk process and measurements.

Other Skills & Abilities

Intermediate skills with Microsoft Office Suite. Expertise using CMMS, CAFM and project planning software. Demonstrated experience with architectural, electrical, and mechanical systems including sequence of operations of equipment to support critical environments and ability to read single-line drawings. Working knowledge of contracts, leases, and related legal documents. Demonstrated knowledge of EH&S requirements including OSHA general industry safety standards. Comfortable multi-tasking, staying calm under pressure and providing results. Willingness to be available after hours and in emergency situations.

Physical Requirements

Overnight travel required – up to 10% travel, occasional weekend work, being on-call as needed

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further (https://content.schwab.com/web/retail/public/about-schwab/charlesschwabrecruitmentguide2020.pdf).

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here (https://www.aboutschwab.com/EEO) to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.