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UPMC Emergency Department Patient Service Representative in Pittsburgh, Pennsylvania


UPMC is seeking candidates to work front desk registration in the Emergency Department of one of the hospitals. We are seeking candidates with a strong healthcare background, great customer service skills, and a desire to ensure a positive experience during a patient's visit to a UPMC Hospital.

As an Emergency Department Patient Services Representative you are responsible for welcoming patients upon arrival, educating patients on their financial obligations, and collecting consent signatures at one of the Emergency Departments.

This opportunity would be located at one of our eleven locations in Allegheny County with a set shift. We have possible schedules available that include daylight, evening, and/or overnight. We also have a variety of statuses available that include full-time , and part-time employment.

Whether you are a current patient access employee looking for career growth, or a candidate wanting to provide an exceptional experience to patients, we want to talk to you!

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network , that support the implementation of our diversity strategy.

Apply online today and a recruiter will be in touch to discuss your preferences of schedule and location!


  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.

  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.

  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bedside. Obtains or updates necessary demographic and insurance-related information.

  • Confirms insurance eligibility, accountable for third party reimbursement, and coordination of benefits to support a seamless billing process.

  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.

  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.

  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.

  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.

  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy

  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.


  • Completion of High School graduate or equivalent.

  • Two years experience in a healthcare setting or one year in a medical/billing/fiscal setting or six months in a UPMC Patient Access Position

  • Medical Terminology, third party health care coverage experience and a strong understanding of managed care regulations are preferred

  • Experience with personal computer-based applications, other various office equipment and proficient typing skills.

  • Excellent interpersonal, written and verbal communication skills are required.

  • Initiative to work productively with minimal supervision.

  • Able to work well under pressure


  • Act 33 Child Clearance with Renewal

  • Act 31 Child Abuse Recognition and Reporting Training.

  • Act 34 Criminal Clearance with Renewal

  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities