Reference #: JR100245 Who we are:

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

To learn more about what we make possible, meet some of our customers or take a look at some of our products.

What you'll do:

Our technology has life-changing impact on people with communication and mobility challenges by giving them a voice. Our Funding Team helps to make that impact possible by navigating the complex legal landscape of healthcare financing.

Build, lead and engage the Funded Billing & Cash poster teams Develop the team to increase efficiency and competence. Set required competencies and attract new stars. Secure efficient operational delivery Managing billing claims to appropriate primary insurance companies (as well as secondary/tertiary on an as need basis) or governmental institutions and the proper and timely posting of cash receipts and denials to customer accounts by supervising the day-to-day operations of the Funded Billing and Cash poster Specialists. Support strategy execution Secure efficient processes and tools to enable support in strategy execution.

KEY RESPONSIBILITIES: Oversee all facets of the daily operations related to Funded Billing & Cash posting: Act as a resource for the team; answer questions, creditand refund processing and provide recommendations for the resolution of issues as requested. Act as a back-up in the absence of other team members. Respond to escalated issues involving customer inquiries, sales staff concerns, and third party payers. Ensure compliance with all corporate policies and procedures, third party payer requirements, and governmental laws and regulations. Provide regular communication with the team and management regarding Billing & Cash posting.

Staff, hire, and train new Funded Billing and Cash posting team members and coach, monitor, and document employee performance.

Where needed, create process and/or templates for the team. Examples include: Ensure an efficient organization in the team. Create templates as needed. Create training/guides for other departments to facilitate understanding of information needed for Billing & Cash posting and the Billing & Cash posting process in general.

Monitor the Billing & Cash posting process, which includes: At least quarterly, reviewing the performance for all members in the team, providing feedback to the on findings. Attend quarterly audit results meetings, discuss results with the team, implement new processes and/or policies to address audit results, as needed. Monitor credit balances (unapplied cash); verify that the Funded Collectors are regularly reviewing these balances and are working to resolve them.

Work closely with the Manager of Funded Collections, the Funding Team, and the Contracting Team to: Bridge silos with other departments. Create policies and procedures for the teams. Facilitate communication and a healthy working relationship between team members. Resolve issues.

Provide assistance to the Accounting Team when needed: Assist with the pulling of support requested by the auditors during the financial statement audit. Actively engage in process improvement initiatives (especially technology improvements) to enhance the department's performance and develop and monitor the implementation of new policies and procedures. Compile, prepare, analyze and publish reports that accurately reflect Billing & Cash posting activities. Provide educational support on the Billing & Cash posting process and represent the t am during inter-departmental meeting and training sessions.

Perform various other duties as assigned.

EDUCATION / EXPERIENCE REQUIREMENTS: Bachelor Degree with five years of Medical Collections experience or three years Medical Accounts Receivable management experience in a complex service/payer setting Knowledge of state, federal, and third-party payer criteria and funding regulations Knowledge of Durable Medical Equipment (DME) Billing and Prior Authorization preferred Knowledge of payment posting process regarding contractual adjustments and refunds preferred

COMMUNICATION SKILLS: Excellent oral and written communication and presentation skills Strong interpersonal and customer service skills Collaboration and teaming skills

COMPUTER OR TECHNICAL SKILLS: Proficient in the use of MS Office Word, Excel, PowerPoint and Outlook Experience with commercial healthcare related database applications preferred. Experience working with IT Departments to make technology enhancements to processes a plus.

Drive, proactivity & ownership Result driven, "gets things done" - futuristic in digitalization and automation. Hands on while finding the balance to delegate and develop others. Proactively understands what needs to be done and sets a clear plan to enable execution. Independently takes full responsibility for own responsibilities and is accountable. Analytical & structured Works systematically and is able to create structure for others - efficiency focused. High capacity & resilience Emotionally stable, leads and works well under pressure as well as in stressful situations. Can lead through, enjoy and engage in a changing environment and demands. Communication skills & integrity Able to communicate effectively across different levels and parts of the organization. Stands up for own and teams' point of view. Leadership Takes a leading role within the Finance community & gains respect across the organization. Pedagogic with ability and willingness to develop others and ensure learning across the organization. Builds a team where people perform, develop and thrive.

WORK ENVIRONMENT REQUIREMENTS: Ability to sit at a desk for a prolonged period of time Ability to work with interruptions in a fast paced environment

Where we stand: We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

"Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled"