Do you want to be part of a collaborative leadership team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you skilled to a consumer-centric mindset? If so, then you may be a great fit for this Team Leader position accountable for one of our CARE Teams in Individual Markets (IM) Inforce Operations.

As a CARE Team Leader, you’ll ensure the team delivers on our goal to show genuine care for our consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of their request, demonstrate genuine care, and actively engage with consumer to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE. 

The ideal candidate will be well organized and experienced in leading others, driving positive change, enjoying team collaboration, and being hands-on with leadership and data, possess exceptional communication skills, hold an innovative and proactive mind, and understand what it takes to drive a consumer-centric operation. The candidate will also be skilled at mitigating risk (e.g., operational, fraud) and ensure adherence to key controls as outlined by the Model Audit Rule. The incumbent must build relationships with IM Operations leadership and cross-functional business partners across Guardian. Forging these relationships will make it easier to stay on top of the consumer experience.

You are

• A leader who can execute and follow through on commitments; hold yourself accountable to meet strategic priorities.

• Skilled in motivating and empowering teams to take ownership and accountability for the consumer experience and to deliver results.

• Confident and skilled to control consumer and field escalations; able to utilize resources and use logic to solve problems quickly.

• A shrewd communicator who can provide focused, constructive, honest updates and feedback.

• Goal-oriented and able to deliver results aligned with the business priorities and goals.

• Highly focused on the consumer and know how to translate that into actionable leadership; and able to support the team’s work, as necessary.

• Highly focused on staff development and success; inclusive to know how to leverage your talent to delegate, offer stretch assignments, and co-create meaningful development and career plans based on skill development needs.

• Understanding operational and consumer service metrics and controls and their importance in achieving business goals.

You have

• Leadership experience, participation in a leadership program, or demonstrated leadership qualities

• Experience in insurance operations, preferred, proficient in managing multiple lines of business, helpful

• A BA/BS degree or equivalent industry experience is preferred

• Strong collaboration with colleagues at all levels of the organization

• Exceptional and proactive communication skills and are confidentto present ideas and team accomplishments to leadership in an executive summary style

• Superior organizational skills and attention to detail across a variety of assignments; able to set and meet deadlines

• Ability to identify patterns and trends and drive proactive and practical solutions.

• Strong proficiency in Outlook, Microsoft Word, and creating Excel spreadsheets and PowerPoint presentations preferred.

Location

• The primary location for this position is our Bethlehem, PA or Pittsfield, MA office location. This is a hybrid position with 2 days a week in the office and 3 days a week remote.

Salary Range

$66,130.00 - $108,640.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .