Northern Light Sebasticook Valley Hospital

Department: Multi-Specialty Support Services

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: Variable

Eligible for a $5,000.00 (less taxes) sign on bonus, paid out in installments with a work commitment.

*NLH member employees and those with a service break less than one year are not eligible.

Summary:

The position purpose is to assist and perform direct patient care as required during the patient and the physician encounter resulting in accurate/expedient flow of services. In addition, it is to prepare patients for visits with the providers and assist them with exams, paperwork, desktop items and other patient care tasks in an accurate and timely manner.

Responsibilities:

• Control the flow/daily scheduling of the patient(s) during the encounter with the Physician.

• Perform all patient care duties as required by policy/procedure. (Vitals/meds list/signed forms/etc.)

• Chart appropriate items in a legible manner.

• Act as resource to the patient/physician/co-workers.

• Schedule, when necessary any follow up appointments i.e. diagnostic exams/surgical exams (escort patient to proper area for any exams being done in another area).

• Prepare examination room for patient assuring cleanliness/appropriate supplies for any procedure/patient information/patient appropriately dressed.

• Proper documentation within the ambulatory summary and medication reconciliation-electronically.

• Assist physician in procedure (s) as necessary.

• Properly complete laboratory request forms/samples - following instructions of the laboratory staff.

• Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures.

• Report and directly address identified environmental hazards when appropriate.

• Report and directly address violations of patient safety policy and/or protocol when involved or observed

• Assists patients prior to provider visit by obtaining accurate and complete history and vital signs on all patients including weight at every visit and documenting in their chart correctly and timely.

• Notifies patients of appointments and collect information needed for visit prior to appointment.

• Ability to obtain accurate vital signs and patient histories, vision and hearing screening, and ECGs.

• Ability to administer medications and immunizations and plant PPD's.

• Notifies patients of any delays in schedules.

• Notifies Practice manager/Provider of any unhappy/dissatisfied patients.

• Signs all patient encounters when entered into Centricity.

• Sends patient letters or notifies by phone of any normal test results.

• Assist providers in exam procedures, etc. in a professional manner and a sterile technique when applicable.

• Executes medication refills (per policy), starts orders as needed and delivers routine preventative services as orders by providers.

• Educates patients about managing conditions.

• Performs limited tests i.e.: urine dips, pregnancy tests, blood draws etc. as requested by the provider. May also include but not limited to ancillary tests such as ABI's, PFT's, immunizations, allergy injections.

• Scans patient reports as needed into Centricity in a timely manner.

• Screen provider messages/desktops in an accurate, timely manner, keeping them brief and including date, time and appropriate phone numbers and deliver to the providers as soon as possible.

• Coordinates care with external disease management or case management organizations as needed, such as home health care agencies, insurance companies, etc.

• Reviews flags/phone notes/messages/prescription refills, frequently throughout the day, sending appropriate messages/flags etc. to providers in a timely manner either by routing in Centricity or by paper note. Any urgent messages that need to be addressed in a timely manner by the provider will be put on a sticky note on the provider's computer.

• Provider bins will be checked at least every two hours throughout the day for messages. (bins are located on wall in reception area)

• Communicates any scheduling discrepancies to providers.

• Stocks exam rooms daily.

• Orders supplies as needed.

• May cover outlying clinics as well as specialty clinic when needed.

Other Information:

MINIMUM QUALIFICATIONS

• Education: High School diploma or equivalent. Successful completion of a Medical Assistant Program.

• Experience: Experience working in a medical office preferred. Computer literacy

• Training: Successful completion of a course of study recognized by the State of Maine

• Licensure: One of the following Medical Assistant Certifications: CCMA, CMA, NCMA, RMA.

• Certification and/or registration must be maintained required.

• BLS required.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Potential exposure to hazardous materials.

• Extend body and limbs to reach items.

• Prolonged periods of sitting.

• Prolonged periods of standing.

• Prolonged periods of walking.

• Lifting, moving and loading less than 20 pounds.

Position Medical Assistant- CertifiedLocation Req ID null