Job Title: Operations Support Engineer I

Location: Plano, TX

Expected Duration: 4-6 months. 

Description:

Responsibilities

• Answer phone calls professionally and communicate clearly with Customers and Internal teams

• Triage incoming tickets, investigate, troubleshoot and work on ticket resolution

• Perform system level log captures/analysis of several Network elements in the 4G/5G Network architecture to identify root causes of product and key performance issues. Represent the TAC Team in customer calls & bridges and during high severity outage situations.

• Ensure the latest ticket status ticket status is provided to the customers

• Software and patch upgrades on network element to support feature testing and issue resolution verification

• Provide 24X7 support as needed for commercial Network outages and network performance issues.

• Implement MOPS, knowledge based articles, and how to procedures.

Experience

• Customer service skills including answering phone calls

• At least 2-5 years of experience in Telecom environment.

• Willing to work any shift assigned – morning/mid/night shift and weekends

• 4G LTE and 5G wireless basic knowledge and experience

• Basic Knowledge of wireless network architecture, protocols, RF optimization and standards

• Knowledge of wireless network deployments, installation and commissioning processes.

• Experience using an OSS platform for network management

Educational Requirements

• Bachelor’s degree in Telecommunication Engineering or Network Engineering

• Basic knowledge of 4G and 5G technologies is a must

• Basic understanding of Virtualized and cloud networking is a plus

• User-level experience using UNIX/ LINUX commands is must (Advanced Unix skills is a plus)

• Excellent Microsoft Office Skills required - Advanced Excel Skills with macro/VB is a plus

• Shell scripting or any scripting knowledge is a plus

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