Job Number 24070601

Job Category Reservations

Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings people together — both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations & Rooms Control Agent because together, we are better. Start your career local at Sheraton, where you don't just work - you belong.

Company

Sheraton Grand Mirage Resort Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 31 brands and 8,500 properties across 138 countries and territories, our people are given more ways to connect, experience and expand their world.

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas.

Department

The Reservations Department is committed to providing an exceptional & personalised experience for our guests. We achieve this through the use of enhanced technology, clear & consistent communication and by ensuring accuracy & efficiency at all times.

This ultimately contributes to the success & profitability of Sheraton Grand Mirage Resort Port Douglas and Marriott International.

The Role

• Process all FIT reservations ensuring the completion of daily tasks as required and maintaining daily procedures through the use of checklists, including but not limited to, reservations made prior day, arrivals, no shows & cancellations reports.

• Provide, through a combination of telephone and email skills and in a polite & courteous manner, a high degree of guest satisfaction.

• Respond to all requests within 24 hours.

• Ensure a high level of product knowledge is maintained in order to explain services and facilities to clients as required and develop an awareness of local offerings.

• Liaise with other departments to ensure guest requests are actioned.

• Ensures guest requests are handled with the aim of exceeding guest expectations.

• Identify opportunities for value added services to maximize revenue and anticipate guest needs.

• Assist the Reservations Manager with implementing projects to increase KPI performance for the Reservations department.

• Maintain an up-to-date knowledge of the benefits of the Marriott Bonvoy program & complete enrolments in the effort to exceed Hotel targets.

• Ensure your work area is kept clean at all times and show due care of all equipment, report maintenance issues the Reservations Manager.

• Attend work on time, ensuring that you are ready to perform your role at your workstation in line with your rostered shift time.

• Allocate rooms in PMS according to guest requests and preferences whenever possible including VIP’s, early arrivals and requests.

• Identify oversells by room category and balance accordingly.

• Communicate same day bookings with relevant departments.

• Perform any related tasks/duties as directed by the Reservations Manager.

About You

•A positive ‘can-do’ working style

•A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions

•A collaborative and open communication style

•12 months working in a similar role

•Experience in a Hotel or Travel Agency is desirable

•Have valid rights to work in Australia

Our Benefits

•Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

•Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

•Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

•Free onsite parking and work attire laundered

•Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

•Opportunity to receive Employee Referral Incentives and get paid for working with your friend

•Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Be your best. Grow your career with Marriott, where you don’t just work – you belong.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.