Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who We Want -

• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members

• Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.

• Network builders . Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

What You Will Do -

• Leads the team to provide outstanding service to customers, both internal and external for all requests.

• Manages resources throughout the day and effectively addresses team escalations.

• Will partner with other supervisors and team leads to deliver on departmental requirements, needs, and goals.

• Will direct the success of assigned team by managing people, equipment, and workload/capacity to meet customer needs.

• Effectively addresses issues that arise with the team throughout the day.

• Drives team continuous improvement initiatives.

• Collaborate with Operations and Distribution to ensure the order to shipment process is efficient and supports the customer's needs.

• Interview, hire, train, develop, and engage top talent while ensuring a pipeline of talent is established for future roles.

• Utilize SAP, Salesforce.com, MS Office Suite, Teams, GIM, Genesys

What You Will Need -

• 2+ years of work experience required

• Customer service-related and/or leadership experience preferred

• Bachelor's degree or 6+ years of experience in lieu of a degree required

• Experience with SAP, Genesys, Salesforce.com, MS Office Suite, Lean process improvement preferred

• Must have excellent communication skills via phone and email.

• Continually prioritize work and follow up with multiple departments, customers, and external teams.

• Must be able to analyze and resolve customer service-related escalations of a moderate to diverse scope using independent judgment.

• Ability to solve problems independently and quickly.

• Strong multitasking ability to actively listen to customer requests, complete those requests at the same time, and potentially have other tasks that are being worked on simultaneously.

• Ability to communicate cross functionally with customers, sales force, team leads, managers, and co-workers in both written and verbal communication.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.