Hospital Operator - VBMC

Location: Poughkeepsie, NY, United States

Requisition ID: 32775

Salary Range: 16.00 - 26.83 HOURLY

Work Shift: Variable 4-8 hr. shifts, 6:30am-12am, weekends & holidays

FT/PT/PD: Per Diem

Exempt/Non-Exempt: Non-Exempt

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Description

Nuvance Health is a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practice locations, including The Heart Center, a leading provider of cardiology care, and non-acute care affiliates.

PER DIEM HOSPITAL OPERATOR - PREFERENCE GIVEN TO APPLICANTS WITH SIX (6) MONTHS OPERATOR/SWITCHBOARD AND/OR CUSTOMER SERVICE OR GUEST RELATIONS EXPERIENCE

Summary:

Answer and route incoming calls to the hospital's main number, emergency lines, and patient information lines. Demonstrate service excellence by providing accurate information regarding the Hospital, patients, and staff while ensuring adherence to Nuvance Health policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibit strong customer service and telephone skills.

Responsibilities:

• Answer main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.

• Implement code protocols accurately, written in department Policy and Procedure Manual. Demonstrate clear understanding, knowledge, and proficiency in handling emergencies. Carry-out proper activation procedures using Vocera, a computerized phone and paging system for life safety codes that occur at any Nuvance Health location.

• Monitor emergency devices and alarm systems and notify the appropriate personnel, when activated. Accurate and timely documentation utilizing appropriate log books/sheets and incident reports for emergency alarms. Maintain contact with Engineering and/or Security dept. Notify EVS and/or Engineering of telephone or TV issues and concerns in patient rooms.

• Maintain up-to-date databases and on-call schedules to provide requested information accurately and efficiently.

• Demonstrate a courteous and friendly manner while assisting callers adhering to Nuvance Health's policies regarding professionalism and respect. Maintain composure when faced with difficult or stressful situations.

• Document and maintain code logs in Excel spreadsheets.

• Participate in establishment and achievement of department goals.

• Demonstrate willingness to assist co-workers and/or to accept additional assignments, as requested, to support the dept.'s efficiency.

Requirements:

• HS Graduate or GED and 6 months switchboard, direct customer service, or guest services experience

• Basic Excel, Outlook, Teams & Word as well as customer service skills

• Ability to communicate in Spanish and/or Portuguese, a plus

Location: Vassar Brothers Medical Center, 45 Reade Place, Poughkeepsie, NY

Work Type: Per Diem/As Needed; You will receive schedule one month in advance

Work Shift: Variable 4-8 hr. shifts, 6:30am-midnight, weekends & holidays

Department: Telephone Operators

Exempt: No

Salary Range:

$17-$19/hour - based off experience and internal equity

Working Conditions:

• Little or no manual skills/motor coordination & finger dexterity

• Little or no potential for occupational risk

• Sedentary/light effort; may exert up to 10 lbs. force

• Generally pleasant working conditions

EOE including disability/veterans

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.