Description

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value of cloud technology and the use of AWS services that support their business goals.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.

As such, the TAM is the centrepiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us!

Key job responsibilities

Responsibilities include

• Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/ quarterly metrics and pre-launch planning

• Utilize technical skills to investigate complex support cases and technical challenges

• Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations

• Advocate for customer needs to overcome adoption blockers and drive new feature development

• Uplift customer capabilities by running workshops, operations and architecture reviews

• Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption

• Work with customers across all levels from developers through to C-Suite executives

• Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers

A day in the life

See what the team say about their roles:

https://emea-resources.awscloud.com/write-your-own-story/meet-joseph-technical-account-manager

https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager

https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager

https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager

About the team

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Culture

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

#aws-emea-enterprisesupport

We are open to hiring candidates to work out of one of the following locations:

Prague, CZE

Basic Qualifications

• Fluent in Czech language

• Experience with operational parameters and troubleshooting for four of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment

Preferred Qualifications

• 9+ years of technical engineering experience

• Internal enterprise or external customer-facing experience as technical lead

• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

• Working with large customer engineering Enterprises

• Experience in 24x7 operational services or support environment

• Experience in impacting management on technical or operational strategic and business customer design decisions

• Experience with AWS services and/ or other cloud offerings

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