This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6565014

Coordinates permit process and provides customer service to the public, developers, contractors, architects, engineers, and others in person at the counter, over the telephone, and via the Internet.

\ Distinguishing Characteristics:

This position has no supervisory responsibilities and is the first level in the Development Services Representative (\"DSR\") class series, specializing in customer relations and permit process management. It performs administrative duties related to intake, processing, issuance, and closing out of permits and supports DSR Representative II with complex projects. This job class is expected to exercise some independent judgment in the disposition of daily activities.

\ Essential Duties:

• Assists customers in a professional and friendly manner in processing development permit applications.
• Receives, logs, and routes plans and reports.
• Researches and identifies the completion of various parts of the permit application package.
• Provides general planning, zoning, and building permit processing information as well as projected time frames of plan review for internal and external customers; tracks plan review process; and monitors status of plan reviews.
• Retrieves phone messages; serves as a primary contact within the Department for telephone, online, and in-person requests from builders, contractors, architects, engineers, and the general public; retrieves data from computer or hard copy files; answers and documents questions; and provides clerical support.
• Cross-trains with other areas involved in private development plan review, permitting, and inspections.
• Utilizes established Department software; enters permit information at time of application and/or assists customers at public permitting kiosks to complete online permit applications; verifies completeness of permit applications and uploaded files; manages uploaded files to ensure appropriate system formatting; and compiles permit fee information; and issues development permits.
• Processes Certificate(s) of Occupancy, Certification(s) of Completion, and temporary certificates.
• Files, maintains, and identifies status for final records retention for applications, construction drawings, specifications, and related documents received in conventional or electronic formats as a part of the permitting process.
• Supports other staff members and, as a team player, assists other personnel as needed.
• Maintains accurate records; supports the records management objectives of the Department.
• Conducts research to fulfill requests for public records from both internal and external clients.
• Responds to public and staff requests for information and research.
• Opens/unlocks City Hall; prepares for start of business day.
• Assists others with some fire related duties.
• Performs other duties as assigned.