We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive salary package

• HMO on the first day with free dependents

• Retirement benefits

• Merit Increase

• Performance Bonus

• Global network of industry experts

• Extensive training resources

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager - Compliance Testing COE with the resources to solve critical problems for the future of our business, which is why we need you.

On the job you will:

• Provides managerial leadership and subject matter expertise on testing and reporting review for strict compliance to deliverables, execution, and timeliness

• Supports the manager in leading the team to execute compliance testing and reporting review activities

• Be able to perform and conduct the technical process as part of the team deliverables

• Escalate potential issues and exception items noted during the review process to Program and Quality Manager

• Work closely with the Business Units, ASC, and GCO to carry out the annual Independent Testing reporting requirements

• Ensure the team is performing timely the required administrative responsibilities in support of testing, including but not limited to:

• Guide analysts as they prepare and enter all issues and observations into Archer (if applicable)

• Guide analysts prepare Workpapers documenting testing ensuring quality of reports

• Communicate testing reports to senior management detailing review findings and recommendations

• Perform issue management and testing/ validation

• Supervise work quality of the team as they prepare and execute testing activities

• Oversee the training of analysts, including at onboarding and ongoing professional development and learning plans

• Understand how the company’s strategies, risk appetite and risk culture should be considered in day-to-day activities and decisions

• Maintain a customer focused culture to deepen client relationships and leverage broader relationships, systems, and knowledge

• Executes initiatives as rolled out by management team to foster team engagement and enhancing compliance and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Accomplish compliance human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.

Job requirements:

• Minimum of 3-5 years of related financial services, compliance or management experience

• Insurance, banking, internal or external audit experience is preferred

• With insurance agency sales background is a plus

• Bachelor’s degree, preferably related to Banking, Accounting or related course

• Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.

• People manager - Ability to lead and manage associates and foster staff development

• Possesses in-depth theoretical and practical knowledge how own areas integrates with others

• Excellent organizational skills including analytical and problem-solving skills

• Excellent written and verbal communication skills

• Strong technology skills including knowledge of applicable compliance or business systems

• Strong ethical compass

• Disciplined and can work independently

• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses

• Advanced understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business.

• Negotiating, influencing, and relationship building skills.

• Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers)

• Ability to work with all levels of management in the organization.

• Strong project management skills

• Ability to facilitate decision making across groups in the company.

• SME expertise; exhibited investment in compliance career (e.g. LOMA certification or FINRA registration)

• Developing thought leader

• Demonstrated experience at prior level

• Ability to embrace change; strong change management skills

• Strong people/ interpersonal and leadership skills

• Strong business and product knowledge

• Ability to interact with roles from different areas and at all levels across the organization

• Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions

• Must be able to identify, analyze, and then clearly communicate risks and regulatory requirements and work with a team to bring processes into compliance

• People manager: Combination of management and individual contributor responsibilities

• People manager role: Leveraging of technical expertise with management skills to deliver results

• Demonstrated judgment and risk management skills

• Ensuring high level of day-to-day customer service

• Capable of being senior team member

• Coaches others to gauge the audience’s technical knowledge to create technical communications that fit the purpose

• Coaches others to engage with stakeholders to explore their needs and interests

• Guides others in setting priorities, managing overlapping timelines and competing demands

• Guides others on selecting the best approach for creating communications to convey technical concepts in a user-friendly way

• Provides feedback and challenges assumptions to help others develop a compelling business case

• Provides guidance to help manage differing agendas to accomplish objectives

• Shares own networks and relationships to help others drive decisions

• Guides others to apply knowledge of policies and procedures to mitigate violations of standards

• Coaches others to understand unique challenges of the business and guides them to recommend solutions

• Draws from experience to help others evaluate the impact of changes to the business

• Coaches others to select an approach to analyzing and communicating the ROI of service offerings

• Provides opportunities and guidance to help others assess customers’ business priorities

• Coaches others on techniques to build key relationships and shares own network of key contacts

• Guides others to extract insights to develop sound recommendations

• Provides guidance to others on understanding data trends to inform business decisions

• Provides guidance to others on how to effectively share information

• Shares organizational view around process improvement efforts

• Coaches others on how to observe and pick up on underlying messages

• Encourages and recognizes effective listening skills among others

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day.

Join our global network of industry experts! Apply today.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Who is MBPS?

Manulife Business Processing Services (MBPS) is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .