Pearl Interactive Network is sourcing a Contact Center Program Manager for future opportunities.

The Program Manager coordinates and monitors the technical performance of company programs and operations. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation make Pearl, the employer of choice. We take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

• Salary: $63K - $105K (DOE)

• Medical, Dental, Vision, and Life Insurance

• Paid time off, Paid holidays

• 401K eligibility

• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am - 5 pm EST, Monday - Friday

Required Locations: Albuquerque NM, Tucson, AZ, Phoenix AZ, Houston, TX Lubbock TX, Las Vegas NV, Mobile AL, Memphis TN, Louisville KY, Fayetteville NC, New Orleans LA, Dayton, OH and Cleveland, OH

Must live within 50 miles of VA facility within the preferred locations.

Technical Equipment, and Remote Office Requirements:

1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.

2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

3. Private and secure workspace within your home. Away from noise and distractions.

4. Computer equipment, monitor, and headset provided.

Job Duties:

• Bachelor's degree in a related field, or equivalent combination of education and work experience required.

• Minimum 5 years of management experience.

• Previous program management experience preferred in a call center environment.

• Highly proficient utilizing Excel and other Microsoft products.

• PMP certification preferred.

• Excellent interpersonal skills and self-sufficiency.

• Excellent verbal/written communication skills and excellent follow through.

• Strong time management skills with the ability to quickly assess priorities and adjust as needed.

• Analyze and explain data and execute strategies to improve performance.

• Maintain positive relationships and manage both in-office and virtual teams.

• Solve complex problems and issues.

• Strong analytical skills to interpret and forecast financial budgets.

• Develop, recommend and implement plans for continuous process improvement.

• Strong leadership experience and skills.

• Great customer relations skills and experience.

• Ability to travel 30%

Job Requirements:

• Bachelor's degree in related field, or equivalent combination of education and work experience required.

• Minimum 5 years of management experience.

• Previous program management experience preferred in a call center environment.

• Highly proficient utilizing Excel and other Microsoft products.

• PMP certification preferred.

• Excellent interpersonal skills and self-sufficiency.

• Excellent verbal/written communication skills and follow-through.

• Effective time management skills with the ability to quickly assess priorities and adjust as needed.

• Ability to analyze and explain data and execute strategies to improve performance.

• Maintain positive relationships and manage both in-office and virtual teams.

• Solve complex problems and issues.

• Strong analytical skills to interpret and forecast financial budgets.

• Ability to develop, recommend and implement plans for continuous process improvement.

• Strong leadership experience and great customer relations skills.

• Ability to travel 30%

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Drug Screening, and Skills Assessment Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.