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verizon Senior Engagement Manager - UC Solutions in Reading, United Kingdom

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is growing its EMEA Professional Services practice and is looking for a Senior Engagement Manager who will manage complex customer projects and ensure customer satisfaction by completing projects on time and within budgets.This role will be primarily focused on delivering our Collaboration and Customer Experience products to the customer across its globally distributed locations but will also include delivery of other products and technologies that include Virtual Contact Centre, Voice services and Session Border Controllers (both physical and cloud). Migration of legacy communications services to Microsoft products is also a growing area of work. This is a senior role where the candidate will be accountable for the success of an EMEA wide Transformation program which includes contract management, customer and internal stakeholder management, leading the Transformation delivery teams, defining processes for handing off into the Verizon Service Management organization, driving Asset and CMDB best practice and owning the program P&L.

  • Manage and take ownership of a complex customer program in such a way that the program of works is accomplished to the satisfaction of the customer and Verizon businesses in-line with Contractual obligations, Statements’ of Work, on schedule, quality assured and within budget.

  • Ensure that the customer program of works and associated projects are planned, managed and communicated in a professional manner, keeping customer and internal stakeholders alike regularly informed of progress, and ensuring that all stakeholder expectations are managed and that customer committed dates are consistently met.

  • Deliver and integrate into client businesses complex Customer Care, Contact Centre and Voice (VOIP) environments and technologies globally, and manage the implementation of Enterprise Contact Centre technologies in the global theatre.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree in IT or related or relevant work experience

  • Project Management Certification (Prince2 or PMI)

  • Experience managing large complex end to end projects

  • Willingness to travel as necessary to UK and EMEA

    Even better if you have:

  • Advanced degree.

  • Ability to lead and manage diverse consulting engagements.

  • Ability to manage competing and conflicting priorities.

  • ITIL v3 Foundations certification.

  • Good presentation and communications skills to accurately represent and convey information both in verbal and written form to multiple levels of an organization.

  • Consulting experience.

    REQNUMBER: 572071-1A

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