Pay: $51800 - $75100 / year Schedule: M - F; 8a - 5p Location: Redmond, WA | Meta Campus JLL Workplace Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. Job Summary The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. Job Responsibilities Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Act as primary contact for client requests with follow up ensuring work is handed off properly to internal teams and client is updated on completion or follow up of work request Execute Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations Conduct routine walkthroughs and assessments of the services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives Strive to continually improve experience service performance Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives Ticket management and follow up via CMMS System Ensuring Exceptional Service Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, Events and Amenities, Transportation, etc.) Assists with third party vendor relationships and service partners to provide maximum service delivery Intuitive service delivery, anticipating needs or concerns exceeding Client expectations Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained Receives and responds to all requests or issues in a timely manner, including a personal follow up to Client employees to ensure questions / requests are answered Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occur Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies Assistance and flexibility with Client events as needed to ensure flawless delivery Serve as training center event concierge and manage conference room bookings including resolution of s