Date Posted:

2024-05-29

Country:

United States of America

Location:

OT553: Otis NHQ - Oakbrook Center 11760 US Highway 1 Suite W600, Palm Beach Gardens, FL, 33408 USA

Role Overview:

We are in search of an experienced Digital Technology Strategic Program Manager . In this role, you will be responsible for delivering several global cross-functional partnerships, setting strategic priorities for the development lifecycle, and applying industry best practices to strategic Digital Technology programs for North America and Global. In particular, you will lead the CRM-JDE integration, NAA billing Transformation and redesign of our Unitec eCommerce Portal as well as global Digital Thread pilot programs. This is an excellent opportunity for a highly motivated individual who has the passion to drive digitalization advancement within the Digital Technology organization.

Responsibilities:

• Develop strong global cross-functional partnerships between CIO, CTO/Data, Business functions to lead the Billing, CRM Integration and Unitec e-commerce and Digital Thread pilot program implementations

• Drive large transformation initiatives and legacy Mainframe retirement to enhance business efficiency, productivity and employee experience

• Act as scrum master and business analysis in major transformation global and NAA programs to facilitate backlog prioritization, measure development progress and quality and testing.

• Collaborate closely with Functional Product Owner to develop a customer-centric product roadmap and execution plan using SDLC and Agile methodology

• Align and support the new global Plan-Build-Run operating model by working collaboratively between CIO and CTO teams

• Engage regularly with the development team, guiding discussions and contributing to overall product design and decisions

• Deliver Steer Committee management presentations, communications, and issue resolution

• Translate business requirements into detailed User Stories, refine product backlog, and continuously prioritize to meet business needs

• Adhere to CTO technology stack, cyber security, EA governance, and PMO framework

• Collaborate effectively with senior leaders, DT leads, developers, testers, and other resources to implement and support solutions

• Ensure technology adoption and realization of benefits, while establishing proper operation and support models for new implementations

• Act as a change agent, supporting the business with Change Management and Training

• Must be able to support Eastern Time Zone.

Qualifications:

• Bachelor Degree in Computer Science, or in “STEM” Majors (Science, Technology, Engineering and Math) with 5+ years of relevant work experience

• Preferred experience in integration, e-Commerce, and finance and Supply Chain processes/systems

• Preferred experience in leading large-scale global programs or holds PPM certification

• Ability to cultivate strong relationships and collaborate with business partners, DT colleagues, cross-functional teams, and third-party contractors

• Ability to organize and manage multiple priorities, projects, and deadlines in a fast-paced environment

• Ability to work effectively with a wide range of individuals in a diverse environment

• Excellent oral and written communication skills

• Proven analytical and effective problem-solving skills

• Proficiency in product development lifecycle management

• Experience working in an Agile environment

• Capable of working independently with limited guidance

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

• Three weeks paid vacation and paid company holidays

• Paid sick leave - Employee assistance and wellness incentive programs

• Life insurance and disability coverage

• Voluntary benefits, such as legal, pet, home, and auto insurance

• Birth/adoption and parental leave benefits

• Adoption assistance

• Tuition reimbursement program

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.