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Conduent Customer Experience Associate II - Turkish and English Language - Remote UK in Remote, United Kingdom

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Associates with Turkish and English Language

  • Home-based – United Kingdom

  • Permanent Contract of Employment

  • Salary: £20,587.63 per annum plus opportunity to earn £1,066.70 results- based bonus per annum

  • £500 joining bonus*

  • Guaranteed 40 hours per week on a Monday to Sunday shift rotation

Why join our Work From Home team!

We offer paid training to equip you with all the skills needed, followed by a period of 'nesting' where you receive extra support whilst actively supporting customers. All you need is to be PC literate have experience navigating databases, be able to type accurately and to love interacting with customers from all over the world!

Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service.

You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.

This role is for customer support, we'll never ask you to cold call and there's no selling either!

You will provide customer support via Phone, Chat and Email and Social media for Android apps and hardware.

Being passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interaction. You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.

We offer outstanding opportunities for our employees, developing opportunities for you to become advanced level agents with expert knowledge or to join one of the many teams who support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches!

With over 500 employees we have one of the most international workforces on the UK's south coast and are proud of our engaging workplace. We are excited to be expanding our team working from home across the UK!

If you like the sound of a dynamic, international team and you take pride in providing outstanding service, come and join us at Conduent!

What does a typical day look like?

Providing support to our customers via email, chat and phone and investigating their requests to find the best solution possible. We also have a specialist team of Social Media Agents!

You will have continuous support from our teams of Expert Agents dedicated to help you at any point.

You will work on our clients' modern systems, databases and applications. Access to exciting new technology from this global brand.

Temporary remote working requirements:

In order to be successful in this home-based role, there are some minimum requirements to consider:

  • A reliable broadband internet connection that meets the minimum bandwidth requirements. Don't worry if you're not sure how to check this, we can talk you through it as part of your application.

  • A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:

  • Minimum Download speed – 10Mbps, Minimum Upload Speed – 1Mbps

  • A technical specification and homeworking criteria questionnaire will be provided in more detail as you progress through the application process.

  • Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.

  • You will need a desk and suitable chair to work from comfortably and professionally.Prior to your first day with us, we will provide you with the technology necessary to perform your role.

This role is temporarily home-based, our client will determine if this pilot has been successful, so whilst the roles are permanent your requirement to attend the office may change depending on client requirement and in line with your employment contract.

What else we offer you!

  • 28 days paid holiday per annum inclusive of bank holidays

  • Annual holiday increasing with years of service

  • Workplace Pension-Automatic Enrolment

  • Life Insurance scheme

  • Employee Assistance Programme – Free and strictly Confidential to all Conduent Employees

  • Free eye test

  • Dental benefits scheme

  • Access to comprehensive learning, training and development

  • Excellent internal Apprenticeship Programmes available and ongoing personal development opportunities

  • A dedicated to social committee offering virtual activities and language learning opportunities. Plus a huge variety of corporate discounts via our benefits hub.

*Terms & Conditions apply.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .