Job Description Summary

Our mission is BIG. Our TRANSFORMATION is key – bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What Impact you’ll make:

As the Site Customer Portfolio Manager located in SC near Hardeeville, As our Lead at the site you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives. In addition, in this role you will lead select internal projects to include:

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction.

Also responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

What you’ll do

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity

• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.

• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE.

• Be responsible for developing outage scope/communicating scope to FieldCore.

• Be responsible foroutage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.

• Provide leadership in owning and driving all emergent/forced outage matters to resolution.

• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network.

• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

What you’ll bring: (Basic Qualifications)

• Bachelor’s Degree from an accredited University (OR an Associates degree from a college plus a min. of 7 years of experience in a power generation industry)

• Minimum of 5 years of technical Field experience servicing/advising on Steam Power / Gas Power and Generator equipment and/or repairs.

Other Eligibility Requirement:

• Ability to travel/work up to 80% of the time at the site located in South Carolina , within miles of Hardeeville.

• National Relocation is offered within the US.

What will make you stand out:

• You have a passion for leading by example with exceptional communication skills, time management and leadership in a proactive environment including advanced knowledge in Microsoft tools such as excel, and PowerPoint is strongly desired

• You are someone who brings vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position’s objectives and strong experience in Lean processes and tools.

This position also requires inter-company travel.

A Valid Driver's license will be required.

This role is offered at the GE Vernova's Customer Site.

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is  $ 105,000.- 145,000 . USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, geographic location, and skill set.  

This position is also eligible for a 10% Variable Incentive Bonus.

This position will stay open on the career website until at least 05/10/2024

The Company pays a geographic differential of 110%,120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. 

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position