McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Key Responsibilities:

• Key customer service coordinator with a large mail order account.
• DC liaison for our central customer service group in Tx regarding national & Independent account issues. Manage DC email as well as your own.
  • Delivery issues - Late delivery, Missing tote, Wrong tote or received damaged.
  • Check shelf dating or received short-dated product.
  • Shortage received or shortage credit denial request.
  • Handling charge credit request with return
  • Overage received or Mis Pick
• Work as DC transportation point person for Late Routes, Missing totes & received wrong customer tote.
• Submit daily late route report to our national CxO team.
• Work with local couriers with delivery update times, recovery of missing totes or coordinate a delivery swap.
• Update our CxO department thru out the day of delivery issues, resolutions or delays.
• Research customer credit request issues / complaints.
• Key in return authorizations of undelivered totes, shortage / overage claims or saleable / unsaleable returns as needed.
• Input Courier Claim Credit for missing / damaged totes.
• Assist with monitoring & buzzing in deliveries, contractors etc.
• Back up coverage for phones / front desk duties.

Desired Experience:

• Customer service experience researching issues, and communicating with clients via email and phone
• Proficiency with Microsoft Word, Outlook, Excel
• Basic computer proficiency
• SAP familiarity is helpful
• Experience coordinating transportation issues

Minimum Qualification:

Typically requires 4+ years of related experience

Location:

Robbinsville, NJ - Fully Onsite Role

Schedule:

Mon - Fri 8:00am-4:30pm ET

Career Level - IC - Business Support - B4

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.