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Care Plus NJ Program Manager of MCORT in Rochelle Park, New Jersey

Program Manager of MCORT

Organizational Overview:

CarePlus New Jersey continues to be a leader in mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered care that empowers individuals to reach their full potential and enhance their quality of life.

Job Summary:

You will plan, direct, and supervise the Mobile Crisis Outreach Response Teams, who provide immediate therapeutic mobile crisis outreach response to adults in the Bergen and Passaic County communities on a 24-hour basis, 365 days a year, dispatched through the 988 Suicide Crisis Lifeline Call Center. As the supervisor, you will provide remote back up to the MCORT staff in the field for up to six (6) teams across a region at one time, consultation to the Crisis Workers when deemed necessary to determine the most appropriate intervention and if the MCORT believes a higher level of care is appropriate, and review and approve MCORT's reports for quality assurance purposes.

What You Will Do:

  • Supervisory Responsibilities

  • Provide direct supervision and oversight to assigned staff to broaden clinical skill sets and enhance and improve self-awareness, which will foster excellent client care.

  • Provide ongoing support to staff to ensure the completion of job responsibilities.

  • Review staff responsibilities to determine the time frame and scope of authority, review staffing requirements, and allotments of available resources.

  • Evaluate staff productivity and documentation of service delivery.

  • Participate in the interviewing, hiring, and training process for the MCORT department.

  • Complete performance appraisals and advocate for rewarding and disciplining employees.

  • Essential Responsibilities:

  • Be available for on-call clinical consultation and telephonically or in-person case reviews with the MCORTs to determine the most appropriate intervention or if a higher level of care is necessary.

  • Provide consultation, training, and technical assistance to MCORTs as needed and clinical oversight for day-to-day operations.

  • Access training resources and provide ongoing education to staff.

  • Conduct quality assurance activities and oversee data collection and reporting per DMHAS.

  • Coordinate program's services with other system partners and service providers.

  • Assist in preventing inappropriate psychiatric hospitalization, re-hospitalization, use of emergency services, and/or incarceration.

What We Need to See:

  • Master's degree in a mental health-related field (Social Work, Psychology, Professional Counseling) from an Accredited College

  • Two years post-masters experience full-time equivalent, professional experience in a psychiatric setting

  • One-year supervisory experience; crisis experience preferred

  • A valid driver's license is required and must be insurable by the agency's automobile insurance.

What We Offer:

  • Health, Dental and Vision

  • Life & AD&D insurance; STD & LTD coverage

  • Generous Paid Time Off

  • Competitive Hourly Wages and Premium Holiday Compensation

  • 403k Plan and Tuition Reimbursement

  • Employee Discount and Rewards Program

About Care Plus New Jersey:

CPNJ embraces a culture of diversity and inclusion in all of it policies and procedures. Care Plus follows Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by Federal and State laws.