Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Designs, develops, implements, and maintains custom system software and/or the installation and maintenance of purchased systems software as well as the configuration and support of hardware systems. Performs consulting tasks, acts as an information resource, and as a mentor in a supportive role. In collaboration with department leadership and Information Technology, participates in proposal development that consider alternatives and business case and gains needed institutional approvals. Evaluates alternative approaches and presents recommendations to stakeholders, proponents, colleagues and department leadership. Regularly reviews software programs or applications and makes modifications and/or updates to ensure currency and functionality within established environment. Maintains and supports multiple systems or complex software programs and applications and their associated hardware. Produces and maintains documentation such as system requirements, designs, resource inventories, and plans. Provides technical and project leadership to other staff members, demonstrates initiative, and works as a team member as well as independently as needed to accomplish responsibilities. Works effectively across departmental organizations gaining consensus of stakeholders. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the department’s computing systems. Interfaces routinely with colleagues to perform job responsibilities requiring collaboration and partnership. May be required to provide 24/7 on-call support.

This position is a combination of remote and onsite support work. Individual must live within driving distance to the Mayo Clinic Rochester campus.

**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Bachelor's degree and 3 years' experience, including 1 year demonstrated technical experience; Or, associate's degree and 7 years' experience, including 1 year demonstrated technical experience. Masters’ degree in applicable field preferred.

Applies effective system design principles and software development methodologies. Demonstrated ability to multi-task among multiple complex assigned tasks/projects. Evidence of communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities. Evidence of project management skills. Possesses an objective and positive attitude with all tasks and projects. Demonstrated ability to meet project deliverables and timelines and repeatable and reliable performance. Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.

Preferred certifications: Power BI (application, Design reporting, data analytics, report filters, workspaces), Powershell, Crestron Certified Programmer, Crestron Intelligent video, Crestron XiO Cloud, Crestron AV over IP (DM NVX), Crestron Toolbox, Crestron Flex, Crestron Commercial Lighting, AVIXA – CTS, Biamp Tesiraforte.

Preferred knowledge in: Microsoft Teams rooms Pro Management, Teams Admin Center

Exemption Status

Exempt

Compensation Detail

$97,884.80 - $137,030.40/ year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, normal business hours.

Weekend Schedule

As needed to support department obligations.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Ibby Gustamante

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.