Order#: NY1498472 RESIDENTIAL COUNSELOR

JOB SUMMARY The Residential Counselor is a key member of the Willow Domestic Violence Center team, working directly with survivors of dating and domestic violence. This position requires a caring, dedicated individual who possesses the ability to work with families in crisis, cultural awareness and sensitivity with effective counseling and advocacy skills while using best practices and a trauma informed approach. Must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.

Full Time Overnight: Monday-Friday 11:00pm-7:30am Part Time Overnight: 11:00pm-7:30am (various days of the week available) Per Diem: Evenings, overnights, and weekend shifts available.

ESSENTIAL DUTIES AND RESPONSIBILITIES COUNSELING, ADVOCACY, & SUPPORT Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone. Welcome clients to the shelter. Screen for shelter placement and wait list needs. Ensure that all clients receive access to Willow Services including groups, court advocacy and counseling as well as services within the community. Assist with shelter intakes. Provide assistance to case management and care coordination. Assist client in developing and revising safety plan. Facilitate groups and group development. Schedule chores, explain and teach skills needed to complete chores. Oversee activities in kitchen at mealtime and assist with service. Conduct room checks. Assist families with bedtime routine. (Evening) Oversee packing and cleaning of rooms. Oversee client telephone and provide supplies to clients as needed. DOCUMENTATION & REPORTING Respond to and document all hotline calls according to the agencys procedures. Document all activities and counseling sessions per agency procedures. Monitor and sign off on forms to support daily functioning (shift log, babysitting forms, transportation, etc.). Monitor and update census and sign in/out sheets.

REQUIRED QUALIFICATIONS Associates degree in Human Services or a related field, Bachelors degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required. A minimum of one year of experience working with families in crisis is preferred. Residential experience preferred. Bi-Lingual (Spanish) preferred. Excellent communications skills (verbal and written) are required. Ability to deal with a variety of crises and emotions in the workplace, communicate with a variety of people, work independently and maintain strict confidences using a trauma informed approach. Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure. Must be attentive, listen to people, meet clients where they are and collaborate with survivors around their goals.