POSITION SUMMARY:

The Senior Psychiatric Case Manager position is based in Pediatric Behavioral Health & Wellness: Brighter Days Urgent Care which is a part of the clinical services of the Department of Psychiatry located at the UR Medical Center. The new Urgent Care service provides:

1. Walk-In initial mental health/safety assessment, and immediate evidence-informed crisis intervention, as well as follow-up recommendations and linkage to appropriate community resources and treatment and

2. Short-term solution focused treatment to patients and their families in an up to 6-session model of care.

The Senior Psychiatric Case Manager will support the Urgent Care team and the families they serve with consultation regarding community resources, preparation and follow up on referrals, and participation in appointments and community-based visits when clinically indicated. Must subscribe to UR Medicine ICARE values, including, creating a culturally competent environment by treating patients, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences.

Hours of Urgent Care operation is: 8:00 am- 8:30 pm, 7 days a week, closed on University holidays. Schedule options for this position include: Four 10-hour days including one weekend day, and five 8-hour days from 12pm-8:30pm.

TYPICAL DUTIES:

• Provide consultation to clinicians regarding community resources for their patients and patients’ families.

• Meet with patients and/or caregivers to assist with paperwork, correspondence, etc., necessary to ensure linkage to appropriate resources; as well as assist with access to urgently needed resources (e.g., food, housing, medical care).

• Participate in evaluation and treatment appointments with mental health clinicians and patients/families as needed (e.g., to share information about community resources and programs).

• Responsible for documenting patient and family contacts and patient progress in the electronic medical record.

• For patients in acute crisis, collect information, prepare referrals, and follow-up on referrals to county-based OMH services, Health Homes, Preventive Services, Residential Treatment Facilities (RTF) and Residential Treatment Centers (RTC).

• Make collateral contacts for new and existing patients and families. Collateral contacts may include Child Protective Caseworkers, Foster Care Caseworkers, other DSS Caseworkers, probation officers, pediatricians and nurse practitioners, and school personnel.

• Make community-based visits when clinically indicated to support youth and family advocacy efforts (e.g., school visits, CSE meetings, DHS).

• Provide outpatient telephone screens to families seeking services for their child or adolescent.

• Participate in designated service meetings.

QUALIFICATIONS:

• Associate's degree in health-related field, 2-3 years’ experience as a psychiatric case manager; or an equivalent combination of education and experience required

• 2-3 years’ experience as a psychiatric case manager; or an equivalent combination of education and experience required

• Lived experience working with the mental health system related to a family member preferred

• Must possess a valid New York State Driver's License and access to automobile.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 18.89 - $ 25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
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