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Gallagher Client Manager in Rockford, Illinois


Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our benefits and HR consulting team, you’ll help our clients -- employers of all sizes, across all industries -- build workplaces that work better.


How will I impact the business?

As the Client Service Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

  • You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates

  • Utilizing Gallagher’s resources and tools, you will create effective client deliverables

  • You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.

  • You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members

  • Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations

  • You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)

  • Guide and support new hires and account associates

  • Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes

  • We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

  • You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.

  • Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day

  • You actively seek to develop your professional skills and improve efficiency

  • You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve

  • A desire to learn Gallagher’s tools, systems, and shared resources

  • We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher


Do I have what it takes to be considered?

  • Bachelor’s Degree plus 3 or more years client service and/or claims management experience


  • High School diploma degree/GED with 8+ years client service and/or claims management experience

  • Appropriately licensed

  • Able and willing to travel approximately 25% of the time

  • Working knowledge of Microsoft Windows applications and MS Office


Additional Information

Click Here (https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html) to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.