simPRO Software Account Management Team Lead in Rosedale, New Zealand
An exciting opportunity to join our team has become available! We are looking for a proactive, passionate and suitably experienced Customer Success / Account Management Leadership STAR, ideally with a technology background or aptitude.
With your superb guidance and direction, you will assist the Account Management Team to build and maintain excellent relationships with customers, act as the main point of contact for accounts, navigate customers throughout the simPRO journey, identify inefficiencies and provide solutions.
This is an Auckland-based role. To be considered, you must be eligible to work legally in New Zealand on a full-time basis.
First Things First - What We Can Offer You
Flexible 4-day work week, paid for 5 days (yes!!)
Extremely generous, fully-paid parental leave
Fun team camaraderie and events
Opportunities for growth and development
Who Are We?
simPRO is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. simPRO was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, Singapore, the United Kingdom, Canada and the United States. simPRO empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.
What You’ll Do
Ensure a strong focus is maintained on the successful retention of our customer base
Coordinate the delivery of services following implementation, to ensure the full utilisation of the product and provide a path for adoption of the full suite of simPRO products
Establish and maintain excellent rapport and relationships with customers and other stakeholders
Provide direction, clear instructions, guidance and support to our Account Management / Customer Success Team
People management of the team, including carrying out both individual and team meetings, along with monitoring and supporting daily performance and managing more formal reviews
Track the progress of team workloads & deadlines, adjusting and re-assigning when required
Constantly monitor and present reports defining utilisation, together with problems and solutions of the system, ultimately ensuring a successful customer journey
Monitor, assist and participate in continuous improvement of our performance, practices, systems, processes and training programs.
What You'll Bring
At least 2-3 years of experience as a Team Leader in a similar role
Ability to inspire productive, engaged and positive team members
Amazing customer service and troubleshooting/problem solving abilities
Excellent time management skills, with the ability to handle multiple priorities and changing schedules
Self-motivation, with an ability to demonstrate resourcefulness and initiative
Fantastic attention to detail, particularly in relation to documentation and processes
Strong communication, negotiation and relationship-building skills
Prior experience with the suite of simPRO products would be beneficial but not essential.
Core values required of all simPRO employees
While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and simPRO compatibility. Our culture and core values are very important to us:
We Are One Team
We Own It
We Have Fun
simPRO is an equal opportunity employer, with a best-of-class on boarding program and a very supportive team environment. Visit simprogroup.com/nz/company/careers to learn more about us and our values.
*Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application.
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